Assignar > Case Studies > Traffic Force Leverages Assignar for Efficient Traffic Management Across Western Australia

Traffic Force Leverages Assignar for Efficient Traffic Management Across Western Australia

Technology Category

Platform as a Service (PaaS) - Application Development Platforms
Sensors - Haptic Sensors

Applicable Industries

Education
Telecommunications

Use Cases

Traffic Monitoring
Transportation Simulation

Services

System Integration
Training

About The Customer

Traffic Force is a prominent traffic management provider in Western Australia. The company was founded by Erin Studsor and Tegan Studsor in Bunbury, WA in 2006. Over the years, they have expanded their operations to include two additional depots in Maddington and Albany. Traffic Force differentiates itself from competitors by offering comprehensive traffic management solutions of the highest quality. The company also runs a traffic management training business, AusQ Training. Traffic Force is committed to supporting local communities and takes pride in being 100% WA owned and operated since its inception.

The Challenge

Traffic Force, a leading traffic management provider in Western Australia, was facing challenges with their server-based system. The system was outdated and not evolving with the times, leading to a poor user experience and limited functionality for their traffic controllers, leading hands, and supervisors. The system only allowed for job allocation based on competency, with limited interaction for the staff. The process of notifying and confirming shifts was time-consuming, requiring individual calls to each traffic controller. Additionally, the company was struggling with paper-based timesheets, especially for crews working in remote areas. The process of collecting timesheets was cumbersome and often delayed due to lack of reception or the need for the crew to fax or scan the documents.

The Solution

Traffic Force decided to implement Assignar, a cloud-based solution, to overcome their challenges. Assignar provided a platform where all traffic controllers could access their job information. The system also allowed for bulk texting, significantly reducing the time spent on confirming shifts. The company could now send a bulk text and run a report shortly after to see who had confirmed. Assignar also digitalized the timesheet process. The timesheets were submitted in real-time, and supervisors only needed to approve them before they went for the accounting process. Other forms like pre-start forms, communications diary, and incident reports were also digitalized, eliminating the need for crews to rush to a scanner or back to a depot. The implementation process involved self-training and one-on-ones with a Customer Success Manager, followed by rollouts to each department. To increase usage and receptiveness to the new technology, Traffic Force incentivized staff through internal competitions.

Operational Impact

The implementation of Assignar has significantly improved Traffic Force's operations. The new system has enhanced communication between the depots and the traffic controllers, with crucial information now being shared in real-time. The digitalization of timesheets and other forms has reduced the need for physical paperwork, making the process more efficient and less time-consuming. The traffic controllers are now better informed and more prepared for jobs as they have access to all the necessary information beforehand. The company also found Assignar's support to be excellent, with resources available for learning and maximizing the platform. The change management process was made easier through internal competitions, which helped increase usage and receptiveness to the new technology.

Quantitative Benefit

Reduced time spent on confirming shifts from making 140 individual calls to just 5 minutes for sending a bulk text.
Real-time submission of timesheets, eliminating delays and improving efficiency.
Digitalization of various forms, reducing the need for physical paperwork and manual scanning or faxing.