Trane Customers Get Better Air and More Value with Intelligent Services
Customer Company Size
Large Corporate
Country
- United States
Product
- Trane HVAC systems
Tech Stack
- Internet of Things
- Service Lifecycle Management solutions
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Buildings
Applicable Functions
- Facility Management
Use Cases
- Predictive Maintenance
Services
- System Integration
- Data Science Services
About The Customer
Trane is a brand of Ingersoll Rand, a world leader in creating comfortable, sustainable, and efficient environments. Trane operates in nearly 100 countries and serves commercial customers worldwide with its industry-leading products for heating, ventilation, and air conditioning. Trane's customers span various markets including healthcare, hospitality, education, retail, and government. These customers are more concerned about how working with Trane helps them achieve their objectives and operate more effectively and efficiently.
The Challenge
Trane, a leading provider of heating, ventilation, and air conditioning systems, realized that their commercial customers were more concerned about how working with the organization helped them achieve their objectives rather than the quality of their HVAC systems. This led to a shift towards a more service-centric approach. The need for transformation arose from the scale and scope of Trane building services, with over 2,000 technicians serving Trane commercial customers worldwide. The opportunity for increased revenue from services also drove the transformation. Furthermore, the constant pressure on customers to do more with less, especially since the global recession, necessitated a shift in Trane's approach to help them cut costs, improve productivity, and optimize investments.
The Solution
Trane has transformed its approach to a more service-centric one, focusing on helping customers operate more effectively and efficiently. The company relies on Service Lifecycle Management solutions from PTC for transformation-enabling technology. Trane's service vision points to smart, connected products through the Internet of Things. The company creates value by turning raw data into actionable information, allowing them to work proactively and preemptively before service needs arise. Trane's transformation challenge is to provide real-time access to service data whenever and wherever it's needed. The company is working to apply technology to meet this challenge. Trane's overriding goal throughout the transformation process has been to delight the customer.
Operational Impact
Quantitative Benefit
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