Trane Customers Get Better Air and More Value with Intelligent Services
公司规模
Large Corporate
国家
- United States
产品
- Trane HVAC systems
技术栈
- Internet of Things
- Service Lifecycle Management solutions
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 建筑物
适用功能
- 设施管理
用例
- 预测性维护
服务
- 系统集成
- 数据科学服务
关于客户
Trane is a brand of Ingersoll Rand, a world leader in creating comfortable, sustainable, and efficient environments. Trane operates in nearly 100 countries and serves commercial customers worldwide with its industry-leading products for heating, ventilation, and air conditioning. Trane's customers span various markets including healthcare, hospitality, education, retail, and government. These customers are more concerned about how working with Trane helps them achieve their objectives and operate more effectively and efficiently.
挑战
Trane, a leading provider of heating, ventilation, and air conditioning systems, realized that their commercial customers were more concerned about how working with the organization helped them achieve their objectives rather than the quality of their HVAC systems. This led to a shift towards a more service-centric approach. The need for transformation arose from the scale and scope of Trane building services, with over 2,000 technicians serving Trane commercial customers worldwide. The opportunity for increased revenue from services also drove the transformation. Furthermore, the constant pressure on customers to do more with less, especially since the global recession, necessitated a shift in Trane's approach to help them cut costs, improve productivity, and optimize investments.
解决方案
Trane has transformed its approach to a more service-centric one, focusing on helping customers operate more effectively and efficiently. The company relies on Service Lifecycle Management solutions from PTC for transformation-enabling technology. Trane's service vision points to smart, connected products through the Internet of Things. The company creates value by turning raw data into actionable information, allowing them to work proactively and preemptively before service needs arise. Trane's transformation challenge is to provide real-time access to service data whenever and wherever it's needed. The company is working to apply technology to meet this challenge. Trane's overriding goal throughout the transformation process has been to delight the customer.
运营影响
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