Transforming Back Office Operations: A Case Study on Queen Associates
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Buildings
- Finance & Insurance
Applicable Functions
- Human Resources
Use Cases
- Time Sensitive Networking
Services
- System Integration
About The Customer
Founded in 2000, Queen Associates is a consulting and staffing firm that provides both technology and business consulting, as well as staffing on a full time and consultant basis. The firm serves multiple industries within local and national regions. Queen Associates prides itself on taking a tailored, customer service-centric approach with its clients, cultivating loyal partnerships by providing a top-notch service experience. The firm is currently experiencing a period of rapid growth and is determined to effectively service an unlimited number of new clients.
The Challenge
Queen Associates, a consulting and staffing firm, was grappling with an antiquated back office system that lacked integration with timekeeping and reporting tools. The system required manual data entry for time and expense reporting and invoicing, which was labor-intensive and prone to errors. The system also had limited flexibility and customization, making it difficult for the firm to adapt to changing business needs. The firm's president, Robin Pugh, recognized that the outdated system was not providing an excellent experience for their clients and candidates, and was determined to find a better solution. The challenge was to find a comprehensive system that was flexible, highly customizable, easily integrated, and scalable for future growth.
The Solution
Queen Associates decided to implement Bullhorn Back Office, a system that offered the potential to fully integrate with QuickBooks, a highly flexible and fully customizable branded interface, and scalability for the future. Unlike other systems that took a one-size-fits-all approach to configurability, Bullhorn Back Office provided the flexibility and the ability to tie all of the firm's back office components together. The system streamlined the process of creating invoices and recording time sheets, reducing the time required to collect and manage time cards by half. The integration with QuickBooks was a massive time saver for the accounting department, reducing errors and catching potential discrepancies before they went out. The system also provided Queen Associates with scalability and growth potential for the future.
Operational Impact
Quantitative Benefit
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