Applicable Industries
- Marine & Shipping
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Structural Health Monitoring
- Time Sensitive Networking
About The Customer
Titan Supply Group is a Pacific Northwest-based importer of high-quality laminate flooring. The company offers a range of floor coverings that mimic the look and feel of wood and tile flooring, but with the functionality and cost-effectiveness of laminate material. Titan Supply imports all its products from overseas, stores them in warehouses, and then distributes them to flooring retailers across the United States. As an importer that uses complex intermodal transit to move products and conduct business operations, Titan Supply operates on strict schedules and has to meet its customers' stringent delivery requirements. The company serves a small to medium-sized clientele and moves less-than-truckload (LTL) for most shipments.
The Challenge
Titan Supply Group, a laminate-flooring importer based in the Pacific Northwest, was facing significant challenges with its less-than-truckload (LTL) shipments. The company, which imports its products from overseas and distributes them to flooring retailers across the United States, was grappling with the common LTL industry issues of damaged and lost freight. This was not only causing financial losses due to the need for restocking damaged goods and filing damage claims, but it was also damaging the company's reputation. The LTL industry's unreliable service, unexpected fees, and poor operating service at the dock were causing significant operational issues for Titan Supply. The company needed a solution that would eliminate these issues and allow it to maintain its stringent schedules and meet its customers' strict delivery requirements.
The Solution
Titan Supply found its solution in Flock Freight's shared truckload (STL) shipping service, FlockDirect. Unlike traditional full truckload (TL) shipping, STL allows several shippers to share the cost of moving their freight and the trailer space of one multi-stop full truckload. This means that shipments travel directly from their pickup location to their final destination, without moving through the hub-and-spoke network of warehouses and freight consolidators. Flock Freight is the only third-party logistics provider that has proprietary technology to guarantee this shared truckload service. By choosing FlockDirect, Titan Supply was able to ship its freight with confidence, enjoying faster, safer, and easier transit with a 99.9% damage-free service and a 97.5% on-time delivery rate.
Operational Impact
Quantitative Benefit
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