Transforming Physician Communication to Improve Quality of Care
Customer Company Size
Large Corporate
Region
- Asia
- Europe
Country
- Australia
- France
- United Kingdom
Product
- MedX
- PubNub
- Amazon Translate
Tech Stack
- Realtime APIs
- End-to-End Encryption
- Serverless Processing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Remote Collaboration
- Real-Time Location System (RTLS)
- Predictive Maintenance
Services
- Software Design & Engineering Services
- System Integration
About The Customer
MedX is an Australian iPhone- and Android-based secure messaging system for AHPRA (the Australian equivalent of the US’s HIPAA compliance) medical doctors. The app offers free doctor-to-doctor messaging, legal compliance, a searchable directory and end-to-end encryption. MedX improves quality of care for patients by allowing doctors to quickly chat with each other, share test results and communicate urgent medical information. Distillery is a full-service software design and development company for startups and enterprises.
The Challenge
Building chat for the healthcare industry is more than just writing code. Strict compliance, complex rules, and closely-monitored regulation of sensitive healthcare data that’s stored and sent isn’t just an expectation – it’s a legal requirement. As a result, everything from the backend infrastructure to the end user features need to be carefully deployed, and maintained at a higher level of sophistication than other industries. After releasing the first version of their application, MedX started to notice stability issues with their backend infrastructure, as well as bugs with their client application. Devoting internal resources to focus on improving reliability, the MedX team quickly recognized they lacked the domain knowledge to continue to improve and innovate their app. With over 23,000 physicians using the application, MedX needed to improve reliability, and open up the opportunity to create new, innovative features for their users.
The Solution
MedX approached Distillery to rebuild the current version of their product, remedy existing bugs, deploy a reliable and secure backend infrastructure, and add new features required by their large user base of physicians. In turn, Distillery called upon PubNub to deliver the reliable backend messaging infrastructure, and to power all the new interactive realtime features. PubNub does the heavy lifting involved in orchestrating and maintaining a global infrastructure, which massively reduces the developer resource requirements otherwise called upon for in-house projects. Using PubNub’s reliable infrastructure and realtime APIs, Distillery was able to dedicate the lion’s share of the project to developing interactive, differentiating features MedX wanted. They were quickly able to release features like a realtime medical newsfeed and realtime message translation to automatically translate chat messages between users without a common spoken language. The language translation feature uses Amazon Translate and PubNub Blocks to serverlessly process and deliver the messages.
Operational Impact
Quantitative Benefit
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