Transforming Processes For Remote Aid Workers
Customer Company Size
Large Corporate
Country
- Worldwide
Product
- FlowForma Process Automation
Tech Stack
- Microsoft 365
- SharePoint
- Power BI
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Cities & Municipalities
- National Security & Defense
Applicable Functions
- Human Resources
- Logistics & Transportation
Use Cases
- Remote Collaboration
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
About The Customer
The customer is an international humanitarian aid agency that responds quickly and effectively to sudden and slow onset emergencies, sustaining lives and alleviating suffering. The agency operates in global trouble spots, including Syria and Haiti, with around three thousand volunteers working with affected communities to find and deliver solutions to meet their immediate needs. One of the challenges when working in these areas is maintaining internal communications due to the remote nature of the locations and the lack of reliable internet access.
The Challenge
The international humanitarian aid agency faced challenges in maintaining internal communications due to the remote and often internet-limited areas where they operate. The agency relied heavily on email and Excel for document sharing, leading to issues with version control and transparency. The agency needed a solution that would provide a single version of a document in a process that everyone understood to be the definitive record. The implementation of Microsoft 365 and SharePoint provided a single document repository, but the agency needed business process software to improve workflows and retain document integrity.
The Solution
The agency implemented FlowForma Process Automation, a no-code solution that runs in the cloud on SharePoint. The solution was chosen for its ability to be used by everyone in the agency, not just the tech-savvy individuals. The first process created was a Global Governance Requirement process, used by 1,800 people. The solution transformed the agency's Conflict of Interest policy process, making every step transparent and auditable. Other processes implemented include a HR onboarding process, a flight booking approval system, and a system for managing payment requests in Syria. The solution has cut through the complexity of reaching people in difficult corners of the world and is a key part of the organization’s digital transformation strategy.
Operational Impact
Quantitative Benefit
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