为远程援助人员转变流程
公司规模
Large Corporate
国家
- Worldwide
产品
- FlowForma Process Automation
技术栈
- Microsoft 365
- SharePoint
- Power BI
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 城市与自治市
- 国家安全与国防
适用功能
- 人力资源
- 物流运输
用例
- 远程协作
- 远程资产管理
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
关于客户
客户是一家国际人道主义援助机构，负责快速有效地应对突发和缓慢发生的紧急情况，维持生命并减轻痛苦。该机构在全球麻烦地区开展业务，包括叙利亚和海地，约有三千名志愿者与受影响的社区合作，寻找并提供解决方案以满足他们的迫切需求。在这些地区工作时面临的挑战之一是保持内部沟通，因为这些地区地处偏远，缺乏可靠的互联网接入。
挑战
由于国际人道主义援助机构的运营区域偏远且互联网连接受限，该机构在维持内部沟通方面面临挑战。该机构严重依赖电子邮件和 Excel 进行文档共享，导致版本控制和透明度出现问题。该机构需要一种解决方案，在每个人都认为是最终记录的过程中提供文档的单一版本。Microsoft 365 和 SharePoint 的实施提供了一个单一的文档存储库，但该机构需要业务流程软件来改进工作流程并保持文档完整性。
解决方案
该机构实施了 FlowForma Process Automation，这是一种在 SharePoint 上的云中运行的无代码解决方案。之所以选择该解决方案，是因为它能够被机构中的每个人使用，而不仅仅是精通技术的个人。创建的第一个流程是全球治理要求流程，有 1,800 人使用。该解决方案改变了该机构的利益冲突政策流程，使每一步都透明且可审计。实施的其他流程包括人力资源入职流程、航班预订审批系统和用于管理叙利亚付款请求的系统。该解决方案简化了接触世界困难角落的人们的复杂性，是该组织数字化转型战略的关键部分。
运营影响
数量效益
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