Transforming the Customer Experience with Near Real-Time Insights
Customer Company Size
Large Corporate
Country
- United States
Product
- HPE InfoSight
- Lightbend Platform
Tech Stack
- Apache Spark
- Microservices Frameworks
- Streaming Engines
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Software
Applicable Functions
- Business Operation
Use Cases
- Edge Computing & Edge Intelligence
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Hewlett Packard Enterprise (HPE) is a global leader in providing innovative technology solutions. Known for its cutting-edge data center infrastructure solutions, HPE serves a wide range of customers, including large enterprises and internal business units. The company is recognized for its ability to transform industries and markets by leveraging advanced technologies. HPE's InfoSight platform is a key component of its offerings, providing predictive analytics for data centers. With a focus on delivering real-time insights, HPE aims to enhance customer experiences and drive value across its product lines. The company's commitment to innovation and customer satisfaction positions it as a leader in the technology sector.
The Challenge
HPE aimed to enhance customer value by delivering insights in seconds and minutes rather than hours or days. InfoSight, a leader in infrastructure monitoring, needed to evolve from its batch mode, big data architecture to a real-time analytics platform. The challenge was to process the massive amount of data from over 20 billion sensors globally, which send trillions of metrics daily. The existing batch processing was too slow, and a new approach was needed to deliver insights faster.
The Solution
HPE collaborated with Lightbend to design a reference architecture for InfoSight, focusing on real-time data processing. The solution involved transitioning from batch processing to stream processing, allowing data to be processed as it is produced. This required a dynamic, scalable application that could handle failures and recover quickly. The Lightbend Platform provided the necessary tools, including microservices frameworks, streaming engines, and machine learning tools, to achieve this. The platform's elasticity and resilience enabled HPE to deliver big data insights at speed, transforming InfoSight into a blueprint for other HPE product lines. The approach is now being adopted by other HPE business units to deliver real-time customer value.
Operational Impact
Quantitative Benefit
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