Transforming the Customer Experience with Near Real-Time Insights
公司规模
Large Corporate
国家
- United States
产品
- HPE InfoSight
- Lightbend Platform
技术栈
- Apache Spark
- Microservices Frameworks
- Streaming Engines
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 中间件、SDK 和库
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- Software
适用功能
- 商业运营
用例
- 边缘计算与边缘智能
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Hewlett Packard Enterprise (HPE) is a global leader in providing innovative technology solutions. Known for its cutting-edge data center infrastructure solutions, HPE serves a wide range of customers, including large enterprises and internal business units. The company is recognized for its ability to transform industries and markets by leveraging advanced technologies. HPE's InfoSight platform is a key component of its offerings, providing predictive analytics for data centers. With a focus on delivering real-time insights, HPE aims to enhance customer experiences and drive value across its product lines. The company's commitment to innovation and customer satisfaction positions it as a leader in the technology sector.
挑战
HPE aimed to enhance customer value by delivering insights in seconds and minutes rather than hours or days. InfoSight, a leader in infrastructure monitoring, needed to evolve from its batch mode, big data architecture to a real-time analytics platform. The challenge was to process the massive amount of data from over 20 billion sensors globally, which send trillions of metrics daily. The existing batch processing was too slow, and a new approach was needed to deliver insights faster.
解决方案
HPE collaborated with Lightbend to design a reference architecture for InfoSight, focusing on real-time data processing. The solution involved transitioning from batch processing to stream processing, allowing data to be processed as it is produced. This required a dynamic, scalable application that could handle failures and recover quickly. The Lightbend Platform provided the necessary tools, including microservices frameworks, streaming engines, and machine learning tools, to achieve this. The platform's elasticity and resilience enabled HPE to deliver big data insights at speed, transforming InfoSight into a blueprint for other HPE product lines. The approach is now being adopted by other HPE business units to deliver real-time customer value.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Arctic Wolf Envelops Teamworks with 24x7 Cybersecurity Protection and Comprehensive Visibility
Teamworks, a leading athlete engagement platform, faced rising cyberthreats and needed enhanced visibility into its network, servers, and laptops. With software developers connecting from all over the world, the company sought to improve its security posture and position itself for future growth. The company had a secure platform but recognized the need for a more proactive solution to identify gaps within its technology infrastructure. Data exfiltration and malicious access were top concerns, prompting the need for a comprehensive security upgrade.
Case Study
Sawback IT and Datto Save Client From a Costly Mistake
Ballistic Echo, a software development house, faced a critical challenge when human error led to the deletion of thousands of lines of unique code. This incident occurred before the code was pushed to source control, resulting in significant loss of time, revenue, and work. The previous file-level backup solution they used was slow and inefficient, making it nearly impossible to manually recreate the lost work. The need for a more reliable and efficient business continuity solution became evident to avoid such disasters in the future.
Case Study
Opal Helps Customers Shine Thanks to Datto
SP Flooring & Design Center faced a ransomware attack that encrypted and locked their files. The attack was initiated through a compromised service account set up by an outside vendor. The ransomware infection was isolated quickly, but there was a concern about the extent of the data at risk. The company had backups in place but was unsure of how much information was compromised. The situation required immediate action to prevent further damage and restore the affected data.
Case Study
Zapier Aggregates Multiple Analytics in a Single Dashboard with the New Relic Platform
Zapier, a company that enables non-technical users to push data between hundreds of web applications, was facing a challenge in automating and provisioning servers for optimal performance. The company's environment consisted of 50 Linux servers on the Amazon Elastic Compute Cloud (EC2), a Django application split across several servers, and a backend consisting of a dynamic number of celery task workers fed by messages published to a RabbitMQ cluster. They also maintained a number of internal web services on nginx in front of Gunicorn and Node.js processes. Redis handled simple key and value stores, with logging handled by Graylog2 and ElasticSearch. However, they realized that no level of automation would be sufficient without an effective monitoring solution in place. They needed a tool that could provide immediate alerts when something was breaking and could be easily implemented into their environment.
Case Study
Pipeline Insight Case Study: YARCDATA
YarcData faced challenges in determining the conversion rates of prospects into customers through various marketing efforts and identifying the source of its leads. They wanted to know the percentage of opportunities in the sales pipeline that came from different marketing events, web downloads, or self-sourced sales opportunities. Additionally, they needed the ability to drill down into the data to guide where to allocate more marketing dollars based on the success of previous efforts. Previously, YarcData relied heavily on spreadsheets and Salesforce.com reports, which made it difficult to extract the exact information they needed. This reliance on spreadsheets represented about 70% of their data presentation.
