Transportation and logistics leader reduces scheduling effort by 92% with Catalytic
Customer Company Size
Large Corporate
Product
- Catalytic
Tech Stack
- AutoHotKey programming
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Employee Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Supply Chain Visibility
- Fleet Management
- Inventory Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The customer is a leader in the transportation and logistics industry, with a business presence that spans across 100+ countries. The company has over 10,000 employees and is structured in a way that enables automation to serve as a powerful, positive tool for employees. The company's largest department is the Customer Relations team, which is responsible for day-to-day operations on behalf of its customers. This function is supported by its Operational Excellence team, who works with those individuals to identify manual tasks and inefficient processes that can be improved by automation. The Operational Excellence team then collaborates with the Automation team to put together a path forward.
The Challenge
The transportation and logistics company was facing internal and external pressures to increase their operational efficiency. Much of the operational work was manual and tactical, often leading to high turnover rates due to lack of employee motivation and engagement. At the same time, there was pressure to do more with less, as consumer expectations were high, yet most were unwilling to pay more for the convenience of faster shipping. The company needed to align repetitive tasks with automation and enable employees to focus on the engaging, human-centric functions that drive value to the employee, the company, and customers.
The Solution
The company addressed these challenges head-on with automation technology. They developed a sophisticated strategy with a clear mission: align repetitive tasks with automation and enable employees to focus on the engaging, human-centric functions that drive value to the employee, the company, and customers. The company's Automation team has created thousands of bots using AutoHotKey programming to elevate its employees and processes, and, with the addition of Catalytic, is able to take its automation strategy to the next level. With Catalytic, the company has automated 75% of the tasks associated with appointment scheduling. Data is now collected automatically from forwarded emails, and then formatted appropriately and entered into different portals to set appointments as needed.
Operational Impact
Quantitative Benefit
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