运输和物流领导者利用 Catalytic 将调度工作量减少了 92%
公司规模
Large Corporate
产品
- Catalytic
技术栈
- AutoHotKey programming
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Employee Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 运输
适用功能
- 物流运输
- 商业运营
用例
- 供应链可见性(SCV)
- 车队管理
- 库存管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
客户是运输和物流行业的领导者，业务遍及 100 多个国家。该公司拥有 10,000 多名员工，其组织结构使自动化成为员工的强大而积极的工具。该公司最大的部门是客户关系团队，负责代表客户进行日常运营。该职能由其运营卓越团队提供支持，该团队与这些个人合作，确定可以通过自动化改进的手动任务和低效流程。然后，运营卓越团队与自动化团队合作，制定前进的道路。
挑战
这家运输和物流公司面临着提高运营效率的内部和外部压力。大部分运营工作都是手动和战术性的，由于缺乏员工积极性和参与度，经常导致高离职率。同时，由于消费者的期望很高，他们面临着用更少的资源做更多事情的压力，但大多数人不愿意为更快的运输便利而支付更多费用。该公司需要将重复性任务与自动化相结合，使员工能够专注于以人为本的、引人入胜的职能，从而为员工、公司和客户创造价值。
解决方案
该公司利用自动化技术正面应对了这些挑战。他们制定了一项复杂的战略，并明确了使命：将重复性任务与自动化相结合，使员工能够专注于以人为本的引人入胜的功能，从而为员工、公司和客户创造价值。该公司的自动化团队使用 AutoHotKey 编程创建了数千个机器人，以提升员工和流程，并且随着 Catalytic 的加入，能够将其自动化战略提升到一个新的水平。借助 Catalytic，该公司已将 75% 与预约安排相关的任务自动化。现在，数据会自动从转发的电子邮件中收集，然后进行适当的格式化并输入到不同的门户中，以根据需要设置预约。
运营影响
数量效益
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