TSB Bank's Digital Transformation: Accelerating Innovation with Dynatrace
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Sensors - Temperature Sensors
Applicable Industries
- Finance & Insurance
- Retail
Applicable Functions
- Maintenance
- Product Research & Development
Use Cases
- Real-Time Location System (RTLS)
- Time Sensitive Networking
Services
- Cloud Planning, Design & Implementation Services
About The Customer
TSB Bank is part of the Spanish banking group, Sabadell, and is the UK’s seventh largest retail bank. It offers a full range of services to over five million customers. In its effort to further expand digital services to its customers, the bank has built a modern banking platform on AWS, IBM Cloud, and BT Cloud. The platform supports customers across all key channels, including mobile, where 90% of servicing transactions are completed and over 70% of sales are done. TSB wanted to accelerate its digital innovation to ensure it could better meet customers where they increasingly prefer to transact.
The Challenge
TSB Bank, the seventh largest retail bank in the UK, was seeking to expand its digital services to its over five million customers. The bank had built a modern banking platform on AWS, IBM Cloud, and BT Cloud to support customers across all key channels, including mobile, where 90% of servicing transactions are completed and over 70% of sales are done. However, the transition to a dynamic multicloud architecture introduced rising complexity across its IT environment. To manage customer expectations and provide best-in-class banking experiences, TSB needed a new approach to monitoring. The bank required an all-in-one solution that could provide full-stack observability into its multicloud environment, offering a single source of truth around customer experience.
The Solution
After evaluating the market, TSB identified Dynatrace as the best fit for its needs. Dynatrace offers real-time, AI-powered answers about the user experience and delivers automatic and intelligent observability. This would enable TSB to accelerate its digital transformation and provide the full-stack context its IT teams needed to continuously optimize the customer experience. Dynatrace’s AI-powered approach enables TSB to automatically discover all the components and dependencies across its entire cloud stack, end-to-end, and continuously instrument the environment to detect any changes. This gives TSB automatic and intelligent observability across its complex infrastructure, helping to maintain real-time insight into the customer experience. With Dynatrace, TSB gets precise answers about where its teams can make changes to optimize customer journeys through explainable, causation-based AI.
Operational Impact
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