Zenoss > Case Studies > Unify Enterprise Collaboration

Unify Enterprise Collaboration

Customer Company Size

Large Corporate

Region

America
Europe
Africa
Asia

Country

Germany
United States

Product

Zenoss

Tech Stack

BMC CMDB
BMC Remedy
BMC Orchestrator

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Services

System Integration

About The Customer

Unify is a part of the Atos group and is one of the world’s leading communications software and services brands. The company provides integrated communications and collaboration solutions for approximately 75 percent of the Fortune Global 500. Unify operates in over 100 countries and has customers ranging in size from 5 to over 500,000 employees. The company is headquartered in Munich, Germany, with its U.S. headquarters located in Virginia. Unify's primary concern is preventing network and application outages or quickly identifying and remediating those that do occur to maintain its strong reputation for product reliability and security while continuing to provide customers with a seamless and efficient collaboration experience on any device.

The Challenge

Unify, part of the Atos group, is a leading communications software and services brand, providing integrated communications and collaboration solutions for approximately 75 percent of the Fortune Global 500. The company needed to maintain its strong reputation for product reliability and security while continuing to provide customers with a seamless and efficient collaboration experience on any device. The primary concern of the Unify IT team is preventing network and application outages — or quickly identifying and remediating those that do occur. Before implementing Zenoss, Unify used a number of separate monitoring and reporting tools, each providing a limited view into a portion of their complex IT operations. The monitoring software previously used by Unify allowed only for fault management. Capturing performance data required Unify to deploy an additional set of tools from a separate vendor. And the tools were not easily expandable, making it costly and difficult to support Unify’s wide range of product offerings and keep up with continual version changes.

The Solution

Unify required a monitoring platform that would cover both hardware and application tracking equally effectively, as well as provide data on historical performance. While preventing downtime was the company’s primary focus, Unify selected Zenoss because of the ease of adding new monitoring functions and the Zenoss open-source background, which allows Unify to achieve custom capabilities without significantly altering the core program. Zenoss provides Unify with a single monitoring and reporting platform used globally between multiple operations groups to provide 24/7 coverage. Unify has two primary production monitoring systems, one covering North and South America and the other covering Europe, Asia and Africa. More than 200 remote collectors worldwide are routed through 10 hubs connected to the two main systems. Zenoss simplifies the process and enhances Unify’s service capabilities by providing monitoring, data collection and much more within one unified tool. Custom-developed ZenPacks allow Unify to capture and report on data from hardware and application elements that were not previously visible.

Operational Impact

Zenoss provides Unify with a single monitoring and reporting platform used globally between multiple operations groups to provide 24/7 coverage.
Zenoss simplifies the process and enhances Unify’s service capabilities by providing monitoring, data collection and much more within one unified tool.
Custom-developed ZenPacks allow Unify to capture and report on data from hardware and application elements that were not previously visible.
Integrating Zenoss software with BMC’s CMDB, Orchestrator and Remedy products allowed Unify to easily populate configuration items, create incidents and trigger automation workflows.

Quantitative Benefit

Unify is able to offer its customers a guarantee of 99.9 percent uptime.
Improved event organization and filtering has dramatically reduced the number of IT incidents in a given year.