Using a Private Cloud to Serve a Busy University and World-class Medical Center
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- BroadSoft BroadWorks® Software Suite
- BroadSoft UC-One® Unified Communication Soft Client
- Polycom IP Phones
- Oracle Session Border Controller
- AudioCodes Gateways
Tech Stack
- Private Cloud
- Unified Communication
- IP Phones
- Session Border Controller
- Gateways
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Private Cloud
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Education
- Healthcare & Hospitals
Applicable Functions
- Facility Management
- Human Resources
Use Cases
- Building Automation & Control
- Campus Area Network
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
This university is one of the oldest and most highly regarded educational institutions in the nation. A campus of nearly 1,700 acres houses extensive academic-related facilities, as well as a sprawling, world-class medical center.
The Challenge
The university relied on an aging PBX network to serve its medical center and the academic side of its operations. The 30-year-old equipment was no longer supported by the manufacturer and lacked the features and scalability needed to support future growth. Parts procurement had become problematic, maintenance costs were soaring, and it was clear an immediate change was needed.
The Solution
The university decided to adopt BroadSoft’s highly scalable BroadWorks® private cloud communication platform to serve the unique needs of both its medical center and academic team. This single, consolidated delivery engine now powers services for more than 26,000 users. BroadSoft’s software-based solution lets administrators create “partitioned” groups with the precise features needed to serve various constituencies. For example, in addition to supporting all staff and faculty communication needs, they can provide unique hospitality features to the university’s on-campus inn and give the medical center’s emergency care units the ability to connect instantly to response teams by simply lifting a telephone handset. To mitigate disruption during the move to the new BroadWorks platform, program managers developed a staged transition plan. They were able to maintain quality voice services and extension-only dialing, while seamlessly transitioning to popular new cloud-based unified communication features. All 26,000 users were moved to the new private cloud over a 10-month time frame.
Operational Impact
Quantitative Benefit
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