Verisk Analytics Builds a Consistent, Unified Customer Experience with Okta
Customer Company Size
Large Corporate
Country
- United States
Product
- Okta Single Sign-On
- Okta Identity Cloud
- Okta Authentication
- Okta API Access Management
- Okta Multi-Factor Authentication
Tech Stack
- OpenID Connect
- SAML
- OAuth
- API Tokens
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
- Digital Expertise
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Finance & Insurance
- Professional Service
Applicable Functions
- Business Operation
- Quality Assurance
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
About The Customer
Verisk Analytics is a leading data analytics provider that serves customers in insurance, energy, and specialized markets, as well as financial services. The company offers predictive analytics and decision-support solutions to professionals in various fields, including fraud prevention and weather risk assessment. With a presence in 30 countries and nearly 10,000 employees, Verisk operates through dozens of subsidiaries and business units. Despite being part of the larger Verisk family, these member companies enjoy significant autonomy, which sometimes leads to challenges in managing responsibilities. Verisk's growth through acquisitions has resulted in a complex IT infrastructure that is difficult and costly to maintain.
The Challenge
Verisk Analytics, a data analytics provider with numerous subsidiaries, faced challenges due to its complex IT infrastructure, which was expensive to maintain and difficult to update. The organization aimed to create a more convenient user experience and improve security for both employees and customers. The rapid growth driven by acquisitions resulted in a highly complex IT environment, making it difficult to maintain individual branding and access shared services. Verisk needed a solution to unify its technology and improve the customer experience, as well as to manage access across its complex ecosystem and support its cloud-first vision.
The Solution
Verisk Analytics partnered with Okta to implement a unified identity solution that would streamline access across its complex ecosystem. The company adopted Okta's Single Sign-On (SSO) to secure internal SaaS solutions, starting with ServiceNow and Office 365, allowing employees to access over 500 applications with a single set of credentials. Verisk also extended its partnership with Okta by purchasing additional CIAM products, including Authentication, Authorization, Multi-Factor Authentication, Lifecycle Management, and API Access Management. The organization engaged Okta's Customer First team and Professional Services to support the implementation. Verisk's modernization initiative included integrating a new customer-facing tenant with its pre-existing workforce tenant, streamlining provisioning, and establishing a core set of APIs. The company also focused on improving security by assigning role-based access to applications and solutions. Verisk's member company, Wood Mackenzie, played a significant role in the deployment strategy, building its own CIAM platform around Okta and creating a repeatable template for other member companies.
Operational Impact
Quantitative Benefit
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