Visibility Into New Cloud Data Center Helps Insurer Protect Customer Experience
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG software appliances
- vSTREAM virtual appliances
- vSTREAM Embedded virtual appliances
- Visibility as a Service (VaaS) subscription
Tech Stack
- Cloud Computing
- Data Analytics
- Network Monitoring
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Analytics & Modeling - Data-as-a-Service
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Asset Management
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
- System Integration
About The Customer
This well-established U.S. healthcare and insurance company provides diverse services to more than 10 million customers, including an HMO network spanning across numerous regions. In recent years, steady commercial advances realized from both organic growth and recent acquisitions have positioned the company for long-term industry success. Amid this expansion, the company’s more than 25,000 employees remain focused on continuing to improve benefits delivery to customers, and that includes customer portals and Web applications designed to make access to information and services easier than ever. The company is also making strategic investments in next-generation information technology (IT), as well as data analytics they are using throughout all business facets to improve patient care and operational efficiencies.
The Challenge
The company’s strategic IT plans included implementation of a more agile and expansive “leafand-spine” network design that would offer reduced performance latency across the business. Along with those network changes, the company also made the decision to migrate data center operations, including moving from one location to another facility and opening a second using an Equinix colocation site. For the company’s long-time IT team, all this business growth meant there were more network traffic elements, business services, and new vendors involved, which increased the need for real-time service assurance and performance management. While IT had maximized the lifecycle of their legacy network monitoring tool, this team also knew that new network traffic growth and data center complexities would outpace the capabilities of that solution. In addition, the voice team also sought expanded data retention capabilities to comply with new legal directives, but the IT team was wary of adding more appliances and capital expenses to meet these requirements.
The Solution
Following a thorough search and evaluation of possible solutions, the company selected NETSCOUT® smart data technology for clear, complete, end-to-end views across their new data center location and the new Equinix colo facility. The newly installed nGeniusONE Service Assurance platform equips their IT users with the finer-grained, smarter analytics they needed to proactively manage real-time network, application, and unified communications performance. The nGeniusONE platform uses smart data generated by InfiniStreamNG (ISNG) software appliances installed at both the new company data center and CSP, with the NETSCOUT Adaptive Service Intelligence™ (ASI) technology operating within ISNG continuously monitoring and processing the company’s wire data at the source to help with triaging issues as they occur, as well as improve their ability to analyze performance trends for proactive planning. The company is gaining visibility into customer-facing Web and mobile applications by deploying NETSCOUT vSTREAM and vSTREAM Embedded (vSTREAM-EMB) virtual appliances across the virtualized server environment, which, working in combination with nGeniusONE, monitor east-west traffic to address serverto-server performance challenges.
Operational Impact
Quantitative Benefit
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