Applicable Functions
- Maintenance
- Product Research & Development
Use Cases
- Leasing Finance Automation
- Time Sensitive Networking
About The Customer
Vivint is a leading smart home and automation company with 1.9 million customers and 11,000 employees. It is a subsidiary of NRG Energy, Inc. The company prides itself on putting customer experience at the heart of its drive to help families live safer, better lives through automation. Vivint's technology is tightly integrated into the lives of millions of people, helping them protect their homes and families. The company is committed to maintaining a competitive edge by bringing new features to market faster, without compromising the customer experience.
The Challenge
Vivint, a leading smart home and automation company, was facing challenges in maintaining flawless technology and software systems for its 1.9 million customers. The company's technology is deeply integrated into the lives of its customers, providing safety and automation services. Any system outage could potentially risk the safety of its customers, tarnish the brand reputation, and result in customer loss. In a rapidly changing technological world, Vivint needed to accelerate its innovation to maintain its competitive edge and bring new features to the market faster without compromising the customer experience. However, the company's existing monitoring solution was unable to provide the depth of visibility required to understand the root cause of problems impacting the customer experience in a timely manner. Vivint needed to enhance observability across its technology and software ecosystem to understand how its customers were interacting with its products and where improvements were needed.
The Solution
Vivint identified the need for an automated, intelligent solution that could provide continuous insights, enabling faster innovation and proactive issue resolution. The company required a solution that could work across its hybrid environment, including cloud platforms and legacy data centers, and quickly pinpoint the root cause of issues for fast resolution. After a detailed review of the observability market, Vivint chose Dynatrace as the best fit for its needs. Dynatrace’s full stack observability and advanced automation enabled Vivint to innovate at the speed of the market with greater confidence. Teams could see the impact of any changes they made in real time, from the code level right through to the end user. If problems arose, they could act quickly to protect the customer experience. The precise answers from Dynatrace changed the way Vivint’s teams worked, shifting from firefighting issues to proactively optimizing software to bring better products to market.
Operational Impact
Quantitative Benefit
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