Vonage Powers Bitpaper’s Online Collaborative Education
Customer Company Size
SME
Region
- America
- Europe
Country
- Canada
- United Kingdom
- United States
Product
- Bitpaper
- Vonage Video API
Tech Stack
- Real-time communication technology
- Online whiteboard technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Education
Applicable Functions
- Human Resources
Use Cases
- Remote Collaboration
- Remote Control
Services
- Software Design & Engineering Services
About The Customer
Bitpaper is a company that offers secure, reliable online collaborative education through its 'whiteboard in a browser.' The platform allows students to save class content such as PDFs and record videos of classes. It also enables students to reschedule and participate in classes outside of traditional 'school' hours. Furthermore, Bitpaper allows tutors to teach from home during the hours most convenient to them. The company has grown to 100,000 active users across the U.S., UK, and Canada.
The Challenge
Bitpaper, an online collaborative education platform, needed a reliable, scalable way for participants to see and speak with each other in real time. The company had developed a 'whiteboard in a browser' that allowed tutors and students to write and draw collaboratively in a shared application. However, the missing piece was a way for participants to communicate virtually in real time. The company had previously used a vendor that provided an unreliable and unstable video solution, which was harming the company's reputation. Furthermore, the vendor did not offer the level of responsiveness needed in terms of support.
The Solution
Bitpaper turned to Vonage and its Video API to provide the real-time communication solution it needed. The Vonage Video API allowed teachers and students to communicate virtually in real time, providing the perfect complement to the whiteboard collaboration. Bitpaper was able to integrate audio, video, screen sharing, and chat into its platform. When the COVID-19 pandemic hit, Bitpaper began conversations with Vonage about commercializing and monetizing the product. With Vonage's support, Bitpaper was able to negotiate a deal that allowed it to scale to meet increased demand while keeping the lights on.
Operational Impact
Quantitative Benefit
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