VPay Transforms Business Operations Just Eight Weeks After Deploying LogicMonitor
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- LogicMonitor
Tech Stack
- Zabbix
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Finance & Insurance
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Process Control & Optimization
Services
- System Integration
About The Customer
VPay is a financial services organization that uses patented technology to prevent fraud and expedite billions of dollars in payments every year through the issue of one-time use credit cards. Their solution processes more than 100,000 transactions every day for clients across several verticals including Healthcare, Auto Insurance and Home Warranty. The organization was reliant on a legacy system that was not keeping up with growth and required manual processes. The IT operations team was using Zabbix for basic CPU monitoring and a daily 144-line checklist. Four operations admins would spend eight hours going through this checklist each day to ensure that a complex infrastructure comprised of both legacy and modern systems was up and running.
The Challenge
VPay, a financial services organization, was reliant on a legacy system that was not keeping up with growth and required manual processes. The IT operations team was using Zabbix for basic CPU monitoring and a daily 144-line checklist. Four operations admins would spend eight hours going through this checklist each day to ensure that a complex infrastructure comprised of both legacy and modern systems was up and running. The IT team had zero visibility into network and server uptime. When an outage or problem occurred with the processing and delivery of payments, they would learn about it via customer complaint. As a result, Shane’s team was putting out as many as 30 P1 issues per month. The unreliability of VPay’s existing monitoring system was not sustainable.
The Solution
VPay implemented LogicMonitor, a cloud-based IT infrastructure monitoring platform. The implementation was simple and straightforward. The three-step plan started with the setup of monitoring for the fax distribution and throughput of their virtualized fax servers. Given the volume of faxes processed by VPay and the relatively steep expense of the postage alternative, it was very important that VPay was able to track successful, HIPPA-compliant communications. With this crucial component in place, the IT team could set up monitoring of the entire complex transaction flow managed by VPay. This is critical for a company that processes nearly $500 million per month and delivers value based on tight SLAs tied to quick transaction turnaround. The third step in VPay’s deployment of LogicMonitor was to democratize the knowledge required to maintain the systems and resolve issues quickly. LogicMonitor’s flexible alerting allowed Shane and his team to customize alerts by embedding links to support documentation directly into the alert messages.
Operational Impact
Quantitative Benefit
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