Why This Benefits Administration Company Finally Gave up on Mimecast
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Microsoft Office 365
- Mimecast
- Avanan
Tech Stack
- Cloud Email Security
- API Integration
- Machine Learning
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Cybersecurity & Privacy - Cloud Security
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Cybersecurity
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
TPA America is a national benefits administration company that also provides IT services. The company has offices across the United States. The bulk of their client communication has moved from phone to encrypted email, making it business-critical. While TPA maintains a large help desk team for its service and software clients, it has a limited staff for internal support and employee incidents. Therefore, TPA needs an email security solution that requires minimal maintenance and does not disrupt daily operations. The company previously used Mimecast for email security but faced several issues with it, leading them to switch to Avanan.
The Challenge
TPA America, a national benefits administration company, was facing issues with their email security solution, Mimecast. The company had moved to Office 365 and wanted a security solution that was easy and low maintenance. However, after deployment, they started facing problems. The first issue was the number of false positives which disrupted the business. Emails would disappear until a user would ask about it the next day or spend time looking through quarantine. This led to a helpdesk ticket or an urgent call from a department head. The interface was also confusing and difficult to navigate. It was hard to find a message or understand why it was blocked. The lost time, both on the IT team and for company employees, became an expensive burden. Email-related tickets are often time-sensitive and because they can lead to a breach, potentially critical, forcing the helpdesk to grant each priority. It became necessary to add staff to manage the system.
The Solution
The company decided to switch to Avanan, a cloud email security platform. Avanan deploys inside Office 365 and uses APIs to block phishing, malware, and data leakage in the line of communications traffic. The IT team was immediately attracted to the UI of the Avanan portal and the speed at which they could identify and understand an event. One of the most powerful features of the Avanan platform is the machine learning system specifically designed to prevent false positives. Analyzing a year’s worth of messages on the first day of deployment, the engine creates a reputation matrix for both internal users and trusted partners. Not only did the Avanan interface offer a near-zero adoption curve for the IT team, users were quick to switch to the new system. Phish reporting and quarantine release requests use the existing Office 365 infrastructure so there is only one quarantine to manage and no new tools to learn.
Operational Impact
Quantitative Benefit
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