Wittmann EDV-Systeme launches IT monitoring services
Customer Company Size
SME
Region
- Europe
Country
- Germany
Product
- IBM SmartCloud Application Performance Management
Tech Stack
- IBM SmartCloud
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Use Cases
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Wittmann EDV-Systeme is an IT service provider based in Abensberg, Germany. The company, which had previously been a traditional IT retailer, recognized that one aspect of IT downtime was becoming increasingly important to its customers: the time taken to rectify problems. After all, IT systems now underpin entire businesses, and are vital to a company’s competitiveness and continued existence. Wittmann EDV-Systeme’s state-of-the-art monitoring-as-a-service solution, which supports entire IT environments, addresses these new challenges and provides an early warning system for small and medium-sized businesses.
The Challenge
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
The Solution
Following a short search for a suitable monitoring solution, Wittmann EDV-Systeme selected software from IBM. IBM’s strong track record in hardware monitoring coupled with the comprehensive functionality offered by IBM® SmartCloud® Application Performance Management impressed Wittmann EDV-Systeme, and convinced the company to trial the solution internally. In the course of testing the solution, the company reviewed its own systems in great detail, and performed various optimizations. Monitoring-as-a-service from Wittmann EDV-Systeme, powered by IBM software, takes the burden off company personnel. Furthermore, the offering presents companies with a golden opportunity to sharpen their competitive edge by ensuring the constant availability of databases, mail servers and Internet connections.
Operational Impact
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