Zee Medical Service of Reading, PA Gets More Than a Band-Aid
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Sage 100 Advanced ERP
- SAP® Crystal Reports for Sage 100 ERP
- Visual Integrator
Tech Stack
- Microsoft Windows® platform
- Access® database
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Zee Medical Service of Reading, PA, describes itself as “America’s workplace safety expert.” It is the nation’s largest van-based distributor of first aid and safety solutions to industry. Local distributors send out trucks to 300,000 manufacturing plants, construction firms, restaurants, hotels, and offices across the continent, fully equipped with everything from first-aid kits to safety glasses. The company has been family-owned and operated for more than 25 years. Its vans visit up to 640 businesses every day. In addition to supplies, Zee Medical Service helps customers with specialty items like respiratory protection, machine guarding, and hearing protection, and it provides on-site training on 40 subjects, including blood-borne pathogens, confined-space procedures, and CPR.
The Challenge
Zee Medical Service of Reading, PA, a family-owned and operated company for over 25 years, was facing challenges with its outdated UNIX-based system. The system was not Y2K compliant and lacked forecasting data or insights on individual customer buying patterns. It was unable to sustain the company's growth and serve its needs for mobile order fulfillment or e-commerce. Each of Zee Medical’s 32 vans is a mobile warehouse. The better its inventory matches customers’ needs, the better its daily sales and the fewer back orders processed. The company needed a powerful, fully automated inventory management system that could handle the expanding demands of 32 “mobile warehouses” and a high volume of users.
The Solution
Zee Medical Service switched to a Microsoft Windows® platform and Sage 100 ERP and found everything it wanted and more. Sage 100 ERP provided the information needed for managing multiple warehouses, with the scalability to handle a higher volume of users on the system. The company was able to speed up backorders, eliminate downtime, and develop strategies to anticipate what customers would want in advance. Orders are now faxed in every night and entered into the Sage 100 ERP system. The company now knows exactly what was sold the day before and can prepare inventory in advance. Delivery times have been reduced, and there’s still room for further improvements in the future. A related benefit has been a widening of Zee’s inventory offerings, since less stock needs to be maintained on the premises at any given time.
Operational Impact
Quantitative Benefit
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