SwipeGuide > Case Studies > ZEVx's Scalable Training Program with SwipeGuide: A Case Study

ZEVx's Scalable Training Program with SwipeGuide: A Case Study

Technology Category

Cybersecurity & Privacy - Security Compliance
Other - Battery

Applicable Industries

Automotive
Education

Applicable Functions

Maintenance
Quality Assurance

Use Cases

Leasing Finance Automation
Virtual Training

Services

System Integration
Training

About The Customer

ZEVx is a US-based company on a mission to provide the most energy and economically-efficient electrification kits for commercial fleets. They develop e-mobility battery packs and powertrain solutions for light and medium-duty fleet vehicles. Their customers and partners, who are spread across the United States, are involved in converting vehicles and may also have to perform maintenance on the repowered vehicles. These customers and partners need to be trained on the installation and maintenance processes, and they also need to comply with industry-specific regulations. ZEVx is committed to helping other companies transition to e-mobility.

The Challenge

ZEVx, a US-based company that develops e-mobility battery packs and powertrain solutions for commercial fleets, was facing a challenge in building a training program for their customers and partners. These individuals, in addition to converting vehicles, may also have to perform maintenance on the repowered vehicle. The company, headquartered in Arizona, serves customers all over the United States, many of whom are in different time zones. This geographical spread added to the complexity of delivering consistent and effective training. ZEVx needed a solution to document all the required steps for those performing vehicle conversions and maintenance, with a focus on improving the customer experience. They also needed to demonstrate compliance with industry-specific regulations, such as those imposed by the California Air Resources Board (CARB).

The Solution

ZEVx found its solution in SwipeGuide, a platform that made it easy to build a training program for their customers and partners. SwipeGuide's features for PDF conversion sped up instruction authoring time, and its ability to provide a detailed overview of the steps and materials used in the electrification process helped ZEVx demonstrate compliance with industry-specific regulations. Using SwipeGuide, ZEVx was able to provide user-friendly powertrain installation instructions and guidance for critical maintenance tasks on converted vehicles. These instructions were accessible on mobile devices in a step-by-step format, eliminating the need to sift through word documents or PDFs. SwipeGuide's intuitive UI, drag & drop content creation, and optimized structure improved the way ZEVx created and managed training materials and standards across their value chain. ZEVx operators also made use of SwipeGuide's PDF conversion tool to speed up instruction authoring and creation time.

Operational Impact

The implementation of SwipeGuide has brought about several operational benefits for ZEVx. The platform's user-friendly nature has made it easier for customers and partners to access and understand powertrain installation instructions and guidance for critical maintenance tasks. This has improved the customer experience and reduced the amount of time spent on customer locations. The ability to deliver training materials on demand has also increased the scalability of ZEVx's customer service. Furthermore, SwipeGuide has been instrumental in helping ZEVx demonstrate compliance with industry-specific regulations, which is crucial for their customers who want to be CARB-certified. Lastly, SwipeGuide's intuitive UI and optimized structure have improved the experience for content creators and made it easier to create and manage training materials and standards.

Quantitative Benefit

Reduced time spent on customer locations after the third install due to the availability of on-demand training materials.
Speeded up instruction authoring and creation time with SwipeGuide's PDF conversion tool.
Centralized location for all training materials, improving the customer experience and enabling quick education of customers and partners.