Allegany Insurance Group was facing several challenges with its existing disaster recovery strategy. The company was operating a secondary data center with redundant hardware purely for disaster recovery purposes. This approach was putting undue strain on Allegany’s small IT team and consuming valuable resources. Moreover, the company's two offices were located only a couple hours apart, meaning, if an outage or disaster were to occur that impacted both regions, the company would be unable to failover and stay online. The company was also reliant on a single internet service provider for connectivity, which was not ideal.

The City of Bend was facing challenges with its previous offsite backup strategy. The solution they were using, offered by one of the large hyperscaler cloud providers, had consistently failed to meet the city’s needs. It struggled to provide successful backups and imposed unmanageable ingress and egress fees. The city was also under constant threat of ransomware. The city needed a more responsive backup vendor that could reduce backup costs and enable secure and reliable access to data.

Lush, a British cosmetics retailer, was facing a challenge with its backup needs. The company was growing rapidly, and its data was expanding at the same pace. The existing backup solution was becoming increasingly costly to maintain and required the use of different third-party technologies. The goal was to lower costs and standardize around Veeam, which Lush was already using on premises. The company needed a solution that was cost-effective, flexible, scalable, and easy to implement. They also wanted to ensure secure and reliable access to their data.

STRATA, a media software company owned by Comcast, was initially operating without an effective disaster recovery (DR) plan. The company's software, which facilitates communication between the buying and selling sides of its client base, was initially hosted on servers in a remote office. However, a power outage caused by a thunderstorm took out the sites, prompting the company to consider moving its servers to a more secure location. This led to the idea of having a large-scale data center, which in turn necessitated a DR plan. The need for a comprehensive DR plan was further emphasized by the impact of Superstorm Sandy, which, although it did not directly affect STRATA, highlighted the potential consequences of not having such a plan in place.

The organization, a family-owned healthcare supply systems company, had an in-house disaster recovery plan for data and applications. However, when the organization acquired a local company, the IT department was tasked with taking over the new subsidiary’s IT. The senior systems engineer knew he needed to expand the existing disaster recovery plan to cover the new subsidiary’s data and systems but ran into a problem almost immediately. The equipment of the new subsidiary was old and the capital needed to purchase the additional equipment for migrating their data to the organization's environment was not approved.

Leupold & Stevens, a family-owned manufacturer of telescopic sights, red dot sights, spotting scopes, and binoculars, decided to move its IT infrastructure to the cloud. The company was in search of a disaster recovery solution that would easily integrate with Zerto, which they had been using for on-premise to on-premise replication. The IT department considered a competitor to 11:11 Systems who provided a similar solution, however, it was more of a black box setup; the team lacked visibility into the other side. The specter of cyberthreats also played into Leupold’s decision to move to the cloud.

The Municipal Gas Authority of Georgia was facing challenges with their outdated tape backup system. The system was not only burdensome but also cost-prohibitive as the data grew. The tapes were stored at an off-site location, which meant that the data was sometimes sitting there for weeks at a time. The tape backup system also had limited space, which meant that the team had to continually purchase additional tapes as their data grew. The team realized that they needed to be more proactive with their backups and started looking at several cloud backup vendors.

NordOps, a Managed Service Provider (MSP) for wholesale distributors running Epicor’s Eclipse ERP software platform, faced several challenges. They had a ready customer base with a clear need for enterprise-class IT services like Infrastructure, Disaster Recovery, and Backup. However, they lacked the resources, both in terms of time and money, to build their own solutions. Additionally, they lacked name recognition and expertise in the Disaster Recovery (DR) space. Many of their customers, despite being large in terms of revenue, had limited IT understanding and therefore limited resources for their IT budget. The rise of ransomware and cybercrime prompted many companies using the ERP software to seek solutions like real-time Disaster Recovery or more reliable backups.

STP Investment Services, a company providing scalable, transparent, middle and back office solutions to investment managers, funds, and plan sponsors, was in need of an enterprise solution that could scale infinitely. They required a secure cloud for real-time monitoring and critical real-time replication. High performance and scalability were crucial for their success. They did not want critical hardware at their building and needed to scale quickly as the business needs grew over time. They also needed a trustworthy, secure and compliant cloud partner.

Chambliss, a long-standing legal firm, was in need of a reliable, low maintenance backup solution for their small IT team. They also required cost-effective cloud services. The firm had tried offsite backups with different local companies, but while the results were acceptable, the cost was not. It was clear to the team that the solution in place wasn’t robust enough for their workloads. They needed a solution that would support their lean IT team and tenacious attorneys, reflecting their commitment to providing the best services to their clients.

Portland Diabetes and Endocrinology Center (PDEC) had been storing countless medical records of patient data, as well as business systems, across two locations. They were doing regular backups using their on-premises Veeam solution, and sending them to their secondary location for safekeeping. However, a disk corruption at the secondary location resulted in the loss of 1.5 days of data. This incident highlighted the need for a more secure and reliable off-site backup solution that could provide geographic diversity at a low cost.

Khatib & Alami Offshore (K&A), a global engineering design firm, was facing challenges due to its rapid growth. The company needed a robust infrastructure that could ensure efficiency and protect the workloads associated with its clients’ multi-billion dollar projects. The company's technology journey has taken it from disparate IT islands to private cloud and, finally, to public cloud, which has delivered the most cost-effective, agile means to ensure rapid scalability and facilitate growth plans. The company manages complex, high dollar projects with aggressive deadlines, making it vital for K&A to ensure its mission critical systems, such as email and project management, are available and meeting performance and SLA targets.

Mengali Accountancy, a financial services firm specializing in real estate syndication and fund management, faced the challenge of securely moving, storing, and managing large amounts of sensitive financial data. The firm had gone completely digital in 2007, which led to a significant increase in data storage needs. The firm also had to efficiently retrieve documents and provide them to third parties, including other CPA firms, the IRS, and other government agencies. The firm's previous backup solution consisted of onsite and offsite backups, with the offsite backup located only about ten miles away. This proximity posed a risk in the event of a local natural disaster.

Superior Credit Union, a not-for-profit, member-owned financial cooperative serving individuals, families, and businesses across western Ohio, was facing a series of challenges. The credit union's data growth was outpacing its backup infrastructure, and its aging legacy hardware was in need of a refresh. The cost in time and money to manage backup and disaster recovery (DR) internally was becoming a burden. Furthermore, the credit union needed secure and reliable access to data. As the credit union's growth continued to trace a steep, upward trajectory, the rapid growth of the credit union’s production environment would soon surpass the capacity of its backup environment, requiring additional hardware in order to keep pace.

Norwegian Cruise Line, a leading innovator in cruise travel, needed to ensure the resiliency of its systems and technology to provide exceptional service to guests. The company's reservation system had become more complex due to growth and expanding demands, and they needed a provider with the expertise to run their mission-critical operations. This included managing the NCL.com website, which serves prospective guests, travel agents, and cruise ship officials. The company sought to ensure that disasters, from natural to technical problems, security issues, and other operational snafus, wouldn't disrupt its core reservation system for its fleet of cruise ships.

Inspired Entertainment, a leading provider of online gaming solutions, was planning its entry into the Canadian market. The company needed an established service provider with in-country data centers and proven disaster recovery capabilities. The company traditionally relied on its own IT infrastructure as the platform for service delivery. However, entering a new market posed risks and costs. Inspired’s Director of IT Operations, James Wilson, led a review of potential service providers that could meet the requirements of the regulators, as well as Inspired’s own criteria for technical capabilities and pricing.

HANYS, a nonprofit organization that represents healthcare providers and systems across New York, needed to ensure data protection and business continuity. The organization collects, consolidates, and reports on data at local, regional, and state levels, making data protection crucial for meeting service commitments to members and keeping HANYS’ operations flowing. The organization was also looking for ways to heighten security levels and considered leveraging a SOC 2 compliant data center to enhance its resiliency and security profile. Furthermore, HANYS needed to update its business continuity plan to include a fully redundant hot site for its critical applications and business processes.

The City of Encinitas, located along six miles of California’s golden coastline, was facing several challenges with its business continuity strategy. The city's IT department, which supports critical operations including the fire department, water districts, and public works, was under-resourced and vulnerable to potentially devastating unplanned downtime. The geographical proximity of the city’s data centers, inadequate cybersecurity, and increasing maintenance costs were among the concerns. The city was also an attractive target for hackers, making the IT administrators permanently on guard. The city needed a new business continuity strategy that would address these issues and provide a secure and reliable access to data.

AFS, a global leader in providing real-time, end-to-end commercial lending solutions, was facing several challenges with its legacy systems. The company's IT operations were largely in-house, which included operating two data center locations in Pennsylvania. Each site was configured to failover to the other, ensuring business continuity in the event of a disaster. However, maintaining this in-house system was becoming increasingly burdensome. The resources required to manage both sites, in terms of money and time, were making the legacy processes feel more like a hindrance than an advantage. Furthermore, AFS had to comply with strict industry regulations and standards, which added to the complexity of managing their disaster recovery (DR) internally. The lack of geographic diversity among their data centers was also a concern, as it left the company vulnerable to potentially devastating unplanned downtime in the event of a regional disaster.

The Lloyd Group, an IT services company, recognized the importance of cloud technologies for the success of their customers. They sought a relationship with a cloud provider that would allow them to focus on their core IT competencies. Their customers, mainly small to medium-sized businesses with limited IT resources, were struggling with how to best leverage the cloud. Many of their customers were moving to cloud-based apps like Dropbox and Office 365 and were increasingly looking at the cloud for backup and disaster recovery. To fast-track cloud initiatives for their customers, The Lloyd Group embarked on a search for a cloud provider with an established, hybrid cloud offering.

The Superior Court of Mono County, California, was facing several challenges. The court was struggling with the cost in time and money to manage Disaster Recovery (DR) internally. They needed secure and reliable access to data, but their backup vendor was unresponsive and unreliable. The court was under constant threat of ransomware and lacked in-house IT skills and resources. The court's previous data recovery solution had many disruptions and drawbacks, including corrupted backups that ultimately had to be erased. The court was also facing unique challenges due to its location in the Sierra Nevada mountains, including limited Internet bandwidth and unpredictable, sometimes severe weather conditions.

East Thames, a large provider of affordable housing in east London and Essex, was facing challenges with their existing Disaster Recovery (DR) solution. The solution was untested, had high operational costs, and would require significant capital investments to make it fit for purpose. The IT team was required by the Business Continuity steering group to prove the ability to recover IT systems in the event of a disaster. Their current DR solution simply didn’t enable them to prove that a timely, safe and secure recovery was possible. As they embarked on exploring cloud technologies, the East Thames IT team prioritized updating their Disaster Recovery (DR) plans.

Graubard Miller, a mid-sized legal firm based in New York City, was in need of a more cost-effective and reliable disaster recovery (DR) solution. The firm had a DR solution in place, a physical co-location site, but it was neither reliable nor cost-effective. The maintenance of the co-location DR solution was overwhelming with many manual steps required to do a refresh. Moreover, there was no cost-effective way to do DR testing, making reliability a constant question mark. The firm's director of technology, Steven Heller, began to investigate using cloud for disaster recovery. He investigated multiple cloud-based DR solutions before deciding to go with iland.

Trinity Fire & Security Systems, a rapidly growing company, was facing challenges with its traditional infrastructure due to the increasing number of customer contracts. Each new customer added to the company's data management and protection burden, creating a snowball effect. This growth necessitated an increase in data centre resources, which in turn required additional funding, time, and effort. The company's IT director, Lee Angell, recognized the need to explore new infrastructure options, specifically cloud for application hosting and data protection, that would better align with Trinity's objectives.

Greater Anglia, a major train operating company in Great Britain, was facing several challenges. The company was looking to eliminate burdensome tape backups, reduce backup costs, enable secure and reliable access to data, and protect against an increase in cyber threats. The company had made two massive investments over the last five years. First, they decided to replace their entire fleet of trains. Second, they replaced their wide area network. The new state-of-the-art trains required state-of-the-art technology that was ill-suited for the aged, low-bandwidth network Greater Anglia had in place. The bandwidth became such an issue that in order to preserve service quality the company limited cross file sharing. With the new wide area network connecting stations across the region, the company was then able to utilize Microsoft 365, including OneDrive, Teams and SharePoint.

Help at Home’s IT Manager needed to implement a robust and customized business continuity plan that minimizes downtime of mission critical applications used by hundreds of employees. It also needed to meet their Recovery Time Objective, and be easily managed by his lean staff and fit into a limited budget. The IT organization at Help at Home is asked to provide increased services to the business while at the same time reducing IT expenditures. They began to investigate virtualization as a method of making IT more responsive to business needs. This includes more efficiently providing business services and ensuring high availability, as well as lowering IT costs, streamlining IT management, and becoming more energy efficient.

Amsterdam Ambulance was facing challenges with its aging infrastructure and technical issues due to outdated equipment. The company had security concerns with multiple recovery locations and was in need of an easy cloud implementation solution. Their Disaster Recovery (DR) infrastructure was getting old and it was time to replace the environment. DRaaS seemed like the perfect solution to eliminate the cost, ongoing maintenance and cumbersome RFP process for their infrastructure.

P&R Dental Strategies, a dental informatics company and SaaS provider, was at a critical crossroads during the go-to-market strategy discussions for its new application, “DentSource.” The company had to decide whether to continue investing in its self-managed, existing infrastructure or move to a managed cloud environment. The company was on the verge of tremendous growth and scalability was becoming both a concern and a goal. The financial commitment and human effort required to maintain hardware was a burden on the company that would rather focus on growth and the quality of services it’s providing to its customers. Additionally, as many of its customers are large public entities operating within the healthcare industry, security, and compliance play significant roles in P&R Dental’s business. The company must ensure it is compliant with HIPAA and undergoes regular security audits.

Viadex is a global IT provider that plans, delivers, and manages global projects across four continents and over 190 countries. As they looked to provide their customers with best in breed technology well into the future, they recognised the need to work with a partner who could not only meet, but exceed the data protection needs of their customers, as well as providing flexible and scalable infrastructure to adapt to ever changing business world demands. Viadex has been leveraging DRaaS from [11:11] internally for a few years which has provided the familiarity and knowledge that it would be the right solution for their customers.

Fusion Business Solutions, a Service Management and IT Operations specialist, was facing a challenge. Their customers were increasingly asking them to offer turnkey IT infrastructure services in addition to their consulting services. However, building out data centers would divert resources from serving customers. Fusion needed a solution that would allow them to deliver the needed levels of support, availability, and transparency without diverting resources from their core competency. They also needed a solution that was flexible enough to quickly adjust the mix of IT resources to accommodate changing customer requirements.