Circadence

Imaging Associates of North Mississippi, a provider of radiology interpretation services, was facing challenges in transferring unique images across the WAN due to slow internet connections, network congestion, and intermittent network outages. These issues were causing delays in patient diagnoses and potential risks of HIPAA violations. The company was also using VPN lines to ensure patient data privacy, which added to the complexity of the situation.

BP deployed SharePoint in the Azure Cloud for content management, collaboration and enterprise networking. During the course of their SharePoint deployment, BP encountered substantial delays as a result of Wide Area Network (WAN) latency and bandwidth constraints. These network performance challenges substantially reduced the benefits of SharePoint. In one particular case, BP sought to alleviate inefficiencies resulting from a SharePoint data center in Amsterdam connecting to an office in Australia. BP was faced with a number of challenges including extremely slow response times and a loss of productivity. Worker productivity was constrained as SharePoint documents took a significant amount of time to download. These network performance challenges created uncertainty and employee dissatisfaction, which substantially reduced productivity and the effectiveness of the company’s workforce, virtually making SharePoint unusable.

AMX, a company that simplifies the way people interact with technology, was facing challenges with its SharePoint and Microsoft Dynamics CRM deployment. The company has regional offices throughout the United States and locations in 86 countries. The effectiveness of these tools was dependent on the strength of its underlying network. Worker productivity was constrained as SharePoint documents took a significant amount of time to download from worldwide offices. In addition, CRM users also experienced significant delays when uploading or downloading attachments or printing reports. These network performance challenges created uncertainty and employee dissatisfaction, which substantially reduced the productivity and effectiveness of the company’s workforce.

The Ridgeland Police Department in Mississippi was facing several challenges with their network connections. Accessing information from the National Crime Information Center (NCIC) was taking too long to process, which was causing delays and inefficiencies in their operations. Software developed to increase productivity became useless during poor or congested network connections. Network outages were causing information to get lost, resulting in decreased productivity and an inefficient use of bandwidth. The police department relies on fast network connections to receive important information from the NCIC. This information is critical to officers in the field as it provides pertinent data on suspects. If the network is slow, due to bad reception or congestion, this information can take a long time to receive – resulting in frustration and unnecessary stress for the officers, and in some cases, putting them in potentially dangerous situations.