Subaru Canada, Inc. was struggling with an inefficient training process that relied on a folder and spreadsheet system. With multiple offices across Canada, it was essential that the training requirements and materials be available to all employees in a centralized location. The company wanted to transfer the ownership of department-specific training from HR to the department managers for accurate tracking. The goal was to find a solution that would simplify the training process, save time, achieve successful audit results, and meet the requirements for ISO 14001 certification.

The Provincial Ministry of Environment was seeking to attain ISO 14001 Certification. They required an Environmental Management System (EMS) solution that could manage the provincial Forestry Program, including tracking, monitoring, and evaluation to minimize any environmental impacts. The Ministry also needed a tool to efficiently manage and consolidate all compliance-related documentation, ensuring that the necessary employees from across the province could access the most up-to-date information. They wanted a system that would help each user manage their tasks, ensuring all time-sensitive activities were completed on schedule.

In 2010, Agnico Eagle began searching for a formal EHS Management System that would work with them to apply best practices in accident management. Their Excel spreadsheets had become inefficient and Agnico wanted to centralize their approach to training, incidents, inspections and other critical business activities. This would simplify the process of individual sites reporting back to corporate on their environmental, health and safety data, and would allow the company to access real-time information and build real-time reports that top management could use to act upon their commitment to accident reduction. Agnico Eagle also needed a system that would accommodate multiple languages across their site locations.

The city needed to establish an environmental management system to meet its internal goals. It sought to achieve 100% compliance with all internal and government environmental rules, regulations, and permits. The city wanted to employ a compliance management system as a tool to facilitate an effective environmental management process. This included maintaining necessary documentation, completing all required tasks, keeping up to date with permits and permit fees, internal audits, and the creation and submission of reports. The city also needed the ability to sustain environmental compliance in the short and long term and provide compliance assessment and assistance to all city facilities.

The Town of Ajax was struggling with a paper-based document management system that had become an administrative nightmare. The municipality was maintaining 27 sets of binders across their departments with hard copies of their ISO 9001 quality documentation. Every time a document was created, edited, or updated, 27 copies had to be printed, distributed, and added to each binder. This process was not only time-consuming but also led to a lack of version control, disparity across the departments, and last-minute scrambling to ensure audit preparedness. The municipality needed a system that would allow them to better manage their ISO 9001 documentation, including operating procedures, work instructions, and related forms.

The Wine Group, a global wine company, was facing challenges with managing Environmental, Quality, and Health & Safety activities as their employees were using different systems. This led to a lack of centralization and standardization of processes and data. The company wanted to implement a centralized software solution that would unify all their performance data and standardize common processes. The solution needed to be user-friendly and support a high level of transparency into their performance metrics with the ability to output data in reports and dashboards easily available to upper management.

The City of St. Albert, the 5th largest city in the province of Alberta, was seeking an integrated management system to help them achieve their short term goal of meeting requirements for ISO 14001 certification and their long term goal of ensuring operational efficiency and excellence. The first step towards ISO 14001 certification required the City of St. Albert to streamline internal processes and data management across the City’s departments, beginning with Transit and Public Works. Before Intelex, the majority of the City’s documentation, tracking, and reporting lived on paper, in disparate spreadsheets, or in the municipality’s in-house system. This resulted in lengthy processes to find the right document and at times turned out missing or inconsistent data fields. The City of St. Albert knew they would need to standardize their approach to environmental management by automating the collection, storage, assessment and reporting of environmental data.

Moss, a leader in the construction business in America, was looking for a fully integrated safety, risk and claims management platform. The company needed to integrate its dispersed and siloed data into a single database. They could use it to extract knowledge that could be used to understand what was happening in the business and to identify opportunities for improvement. Legacy manual systems simply would not allow Moss to be predictive and achieve the kind of growth rate they were seeking. Moss’ Safety Management System had a good foundation, but lacked comprehensive and analytical views – including the ability to assess incidents and claims together. It also did not have predictive analysis capabilities. Moss wanted to move to an SMS/RMIS (Safety Management System/Risk Management Information System) that provides a more integrated view of a working environment.

In 2010, Agnico Eagle recognized a need to improve environmental health and safety (EHS). It was using paper-based spreadsheets to track incidents, inspections and other critical activities and had no real-time capabilities to act on data. EHS staff at Agnico also needed to quickly get data in the hands of executives to speed up EHS project approvals. And, with locations throughout the world, a tool that could accommodate multiple languages – particularly Finnish – was a must.

SUEZ North America, a company responsible for treating 560 million gallons of water and over 440 million gallons of wastewater each day, faced challenges in managing facilities of different ages and stages in building and equipment maintenance, supervising and engaging employees who have not received comparable training, and aligning often varied safety missions and cultures. Accurate incident reporting and data management was key to improving health and safety for workers and satisfying maintenance and operations demands at the many facilities SUEZ manages. Initially, the company used spreadsheets to capture, report, analyze, and correct hazards. As its client list grew and new software and technology became available, SUEZ realized a paper-based approach to incident management had become cumbersome and ineffective.

HelloFresh, a leading global provider of fresh food at home, was facing challenges in optimizing customer experience and improving supplier relationships. The company works with hundreds of suppliers and its product—meal kits— is perishable. This unique business model required a reliable supply chain to ensure the delivery of meal kits to millions of Americans. The company also aimed to become an industry leader by going above and beyond industry standards and anticipating future needs and requirements. However, the process of growth and transition from a small startup to an industry leader was not without pain points. The company needed to enhance its approach to processes, standard operating procedures (SOPs) and corrective actions for nonconformances.

Cory, a leading waste management, recycling and energy recovery company in the UK, was overly reliant on paper-based forms and checklists, making it difficult to meet current demands while planning an expansion of the business. These paper-based forms needed to be scanned and emailed to a central team who cut-and-pasted relevant information into an Excel spreadsheet for basic analysis. This process was time-consuming, costly, and did not allow for data to be seen in aggregate or in context. The company needed a solution that would streamline data collection, improve visibility of operations, and foster a culture of continuous improvement and awareness.

Kloeckner Metals Corporation, a full-line manufacturing, production and service center business specializing in metals industries, was seeking a solution to streamline its processes and make it easier for branch operations to meet the company’s environmental health and safety (EHS) objectives. In 2017, the company was using multiple EHS systems to track incidents, perform corrective actions, hold safety meetings, perform job hazard analyses, and run other EHS programs. Each system was disparate and there was no interoperability. Kloeckner wanted to consolidate these workflows, close the loop on both corrective actions and audit recommendations, and enhance its overall EHS processes.

Coats, a global leader in thread manufacturing and structural components, needed a way to manage health and safety across its global business. The company's Journey to Zero strategy aimed to create a comprehensive global safety culture, but the demands of collecting and managing data across the organization were consuming significant resources. Before implementing Intelex, Coats relied on manual data entry and spreadsheets for tracking actions, which was time-consuming and prone to errors. The company needed a technology platform that could support its safety culture at every location worldwide and streamline the reporting and approval process involved with incidents and actions.

Linde, a global company with over 2,000 sites in more than 100 countries and over 70,000 employees, faced the challenge of creating a unified safety culture. The company's size and diversity made it difficult to ensure that all employees embraced safety and recognized the importance of reporting incidents. Following the merger with Praxair in 2019, Linde had to deal with several legacy systems, making it difficult to get benchmark KPIs when different systems were used in different business units. The company needed a system that could be used by frontline employees and that would encourage them to report incidents, no matter how small. Linde also wanted to support the business units with advanced data analysis to improve safety across the organization and to direct resources for continuous improvement.

Heraeus, a technology company with a global presence, developed a new global Environment, Health and Safety organization (EHS) in 2019 to safeguard the enterprise. However, the company faced challenges with its EHS systems. There were no standardized processes to identify risks, investigate incidents, or follow up on known problems. The lack of a centralized tool for incident investigation and action planning resulted in a manual, time-consuming workload for EHS professionals. The company needed to increase the transparency of EHS data within all levels of the organization.