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Our Case Study database tracks 18,927 case studies in the global enterprise technology ecosystem.
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Lovehoney's AI Integration: Boosting Efficiency and Customer Satisfaction
Lovehoney, the UK's largest online adult retailer, faced a significant challenge due to its rapid growth. With 1 in 3 adult products sold in the UK coming from its warehouse, the company's sales increased by 22% in both 2017 and 2018, leading to over 100,000 orders a month. This surge in sales put immense pressure on the customer service team, which was already dealing with complex product queries and delivery logistics. The customers expected to find the information they needed quickly and without any delay. Meeting these expectations consistently was a significant challenge for the customer service team, which was also tasked with managing the increased demand.
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MSG91 Enhances Customer Support with Percept AI Solution
MSG91, a leading enterprise messaging solutions provider, was facing a significant challenge in managing customer support as they expanded internationally. The company was inundated with inquiries from users worldwide, and they lacked the capacity to provide 24/7 support. Furthermore, a large portion of these inquiries were repetitive questions, which diverted valuable manpower away from their primary goal of expanding into all modes of communication. This situation was not only hindering their expansion plans but also preventing them from effectively assisting every customer and website visitor.
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