With water main breaks increasing, utility customers were experiencing unpredictable service outages, costly repairs, and highly disruptive road closures. To improve its reputation and customer service, the utility wanted to be more proactive in its water infrastructure management and prioritize pipes that needed the greatest attention.

In the modern digital era, enterprises and military organizations are facing the challenge of integrating and orchestrating vast amounts of data from various sources such as sensors, computer vision, wearable devices, and other streaming data sources. This data, if properly harnessed, can create situational awareness, improve decision-making, and enable intelligent automation. However, the challenges of interoperability, resiliency, and complexity often hinder the effective utilization of this data. Furthermore, the use of Generative AI and IoT devices often results in data that only ends up on a dashboard, which according to McKinsey, is a sign of failure. The challenge, therefore, is to turn this data into actionable insights that can trigger comprehensive business processes and workflows.

Pacific Nutritional, Inc. (PNI) was facing several challenges with their existing system. They were operating on a manufacturing system that was not integrated with their accounting system, causing inefficiencies and potential errors. The company was also in need of a system that was specifically designed for their highly regulated industry. Furthermore, PNI was looking to upgrade from a DOS operating system to a Windows system. They also required a strong, committed client service team to support the software. The need for a fully integrated ERP system was paramount to streamline their operations and meet industry regulations.

While Argyle Diamond Mine had an existing delay accounting system that was developed in-house, the challenges of a legacy system were exasperated by the departure of the in-house developer. As a result, the company struggled to remain up-to-date with the changes in the mining process along with advances in software capabilities.Due to changes in mining operations, a large number of equipment events were recorded as text data. This made it difficult to search for trends since the system was dependent on user input, which was not consistent across each user.The challenge for Argyle Diamonds was to determine which delay accounting system would be the best to implement given a limited budget and a well-defined set of needs: something scalable, capturing all delays at the plant level, with the ability to classify and search delay events.

Challenges as follows:Struggled to determine: which tax (CGST/SGST/IGST) and how much tax was applicable on goods for import & export; tax based on Point of Supply (POS) mapping; certain businesses that are exempted under GST lawFaced issues of duplication of invoicesIdentified risks related to the unavailability of the mandatory data as per GSTN format

The Daily Grace Co., an e-commerce seller of gospel-centered resources, was facing significant challenges in managing its inventory and fulfilling orders. Despite using two inventory tracking systems, the company was unable to keep up with its rapidly growing top-line revenue, which was doubling every year. The team had to manually put tickets into bins and conduct physical quality control checks on every order. Additionally, a dedicated role was required to research shipping rates for each order before it could be shipped. The company's two legacy systems were not integrating well with Shopify, leading to frequent loss of orders. The team was losing revenue and was only able to fulfill a maximum of 1,000 orders a day. It was clear that a more efficient warehouse management system (WMS) was needed.

Total Life Changes, a rapidly growing dietary supplement company, was facing operational challenges due to the lack of an official system for order fulfillment. The company was relying on outdated paper and pencil processes, which made refilling stations and batch printing full-time jobs. The team was unable to send out partial shipments and had no established rules for international shipping, a significant part of their business. Furthermore, the company frequently promotes products with mega sales, causing orders to triple their normal daily volume. During these sales, the team had to work overtime and bring in extra people to fulfill orders. They needed a system that could handle these fluctuations but also work efficiently during times of normal volume.

La Poste, France’s largest mail delivery provider, was facing challenges with its delivery process. The company, which employs over 90,000 mail and parcel carriers, is responsible for delivering 23 billion items annually, making operational efficiency a top priority. The carriers relied on low-end smartphones with an Android application integrated with open-source barcode scanning software for proof of delivery, track and trace, and other workflows. However, the scanning speed and precision were not up to the mark, leading to delivery errors. Misdelivered mail or parcels not only cost the company time and money but also affected its reputation. La Poste wanted to compare the performance of smartphones using open source scanning against those using proprietary software across a wide variety of devices, under a range of challenging real-world conditions.

National Grid, a multinational electricity and gas utility company, had been successful in reducing damages in their downstate New York territory for nearly a decade. However, the damage rate plateaued around 1.6 damages per thousand 811 tickets. The utility was facing challenges in identifying high-risk excavations due to the large volume of tickets, which was around 600,000 per year. Furthermore, the utility was experiencing higher-than-average no call-in damages on Long Island, with 40 to 45 percent of damages resulting from excavators not calling 811 before working. Despite efforts to increase awareness among the excavating community, the utility was still an outlier in the industry. National Grid needed a solution to efficiently identify their highest risk excavations and determine where no call-in damage was most likely to occur on Long Island.

Quality Distribution, a player in the highly competitive third-party logistics sector, was facing significant challenges that were hindering its growth potential. The company was relying on a 20-year-old, on-premises warehouse management system that was not only unreliable but also expensive to maintain. This outdated system was incompatible with the needs of modern customers, making it difficult for the company to stay competitive. Additionally, Quality Distribution was heavily dependent on manual processes to manage daily operations. These processes were rapidly becoming unsustainable, posing a threat to the company's ambitious growth targets.

JULO Finance, a digital lending company, was facing a challenge in optimizing customer engagement. The company aimed to grow its existing customer base by sending the right message at the right time through the right channel. However, understanding the customer journey and lifecycle stage to tailor the communication accordingly was a significant challenge. The company needed a solution that could provide deeper insights into their customer's behaviors and preferences to enhance their engagement strategies.

Medallia, a fast-paced SaaS company, was facing challenges with its Talent Acquisition (TA) team. The team was often found reacting to situations rather than proactively avoiding them. This reactive approach was not conducive to the fast-paced work environment of the company. The company also identified that the manual process it used to extend offers to candidates was inefficient and time-consuming. This was leading to a delay in transitioning from verbal to written offers, which was negatively impacting the candidate experience. The company wanted to prioritize delivering incredible candidate experiences and needed a solution to streamline its processes and become more proactive.

YASA Ltd., a British manufacturer specializing in electric motors, controllers, and powertrain solutions for hybrid and electric automotive applications, faced a significant challenge. The increasing demand for hybrid and electric automobiles, coupled with a renewed interest in greener aviation solutions, necessitated continuous innovation from YASA's engineering team. The company had always invested in remote working tools, but the full value of these investments became apparent during the pandemic. The lockdown posed a significant challenge to their design teams, who needed to continue collaborating seamlessly despite the physical distance and restrictions.

Our client, a South African company dealing with the settlement of various securities, had invested in an on-premises data lake as a single, reliable source for data-driven decision making. Despite significant investment, the client was unable to achieve the desired agility and scalability. The data lake’s infrastructure presented several challenges including inability to scale, high infrastructure and maintenance costs, and lack of cloud-based computing. Its monolithic architecture was unable to handle the client’s increasing data storage and analytics needs. The absence of cloud-based services resulted in underutilization of the data lake by business users. It was inaccessible by many, lacked real-time services, and was regarded as an unreliable source, leading to significant revenue leakages.

Kinetic Vision, a Cincinnati-based design, engineering, and development firm, is a one-stop-shop for innovators looking to transform their ideas into real products. The company offers a wide range of services, including industrial design, mechanical and electrical design and engineering, hardware and software development, machine learning, visual communication media, prototyping, and sometimes even short-run production. However, finding the right tools for PCB design had been a challenge for them over the years. They needed a solution that could support the production of smart products that incorporate electronics, PCBs, and communications chipsets. The solution needed to be versatile enough to handle all of their projects, from the simplest to the most advanced.

The Fortune 50 company, one of the largest technology corporations in the world, was seeking to develop a new core customer 360 record system. This system was intended to offer a product recommendation system and entity resolution feature. The goal was to create accurate customer profiles that displayed hierarchical relationships, thereby delivering an exceptional customer experience when customers interacted with their centralized database for various functions such as purchasing products or requesting services. The company also desired a system that was scalable and more efficient than their previous one. This operational function for their customer 360 was deemed critical to their competitive advantage in the market. The system was to consist of a centralized data source that would serve as the core of the customer data platform.

SunPower, a leading residential and commercial renewable energy company, monitors over 286,000 systems and 6 million devices in the United States. The company aimed to differentiate itself by creating a software offering for consumers that pairs with their SunPower Equinox® solar and SunVault™ storage systems. This software would provide consumers with rich access to their own energy usage data, control over their SunVault™ system, and allow SunPower to optimize its service and offerings. However, this required SunPower to collect, aggregate, and provide access to real-time data from 6 million devices, a task that was beyond the capabilities of its legacy system. SunPower wanted to utilize the vast amount of data it generated on energy usage across its existing fleet to build more efficient products, make data more accessible and actionable by different parts of the business, and offer customers a more instantaneous energy management experience.

The Fortune 100 technology company faced a significant challenge in managing its diverse portfolio of over 500 facilities worldwide, which ranged from standard office buildings to energy-intensive labs and data centers. The company required a software solution that could effectively manage energy and greenhouse gas (GHG) emissions, integrate and analyze sustainability and energy metrics, and report results from energy and emissions mitigation projects for its annual sustainability report and the Carbon Disclosure Project. The company also needed to perform detailed interval analysis on thousands of opaque energy-consuming racks of equipment, identify and analyze energy efficiency opportunities, and manage a global portfolio of low-cost, capital-intensive energy efficiency and emissions mitigation projects.