11:11 Systems Provides Reliable DRaaS to RHD
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- 11:11 DRaaS with Zerto
Tech Stack
- VMware
- vCloud
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Services
- System Integration
- Cloud Planning, Design & Implementation Services
About The Customer
Resources for Human Development (RHD) is a US human services nonprofit that delivers caring, effective, and innovative services that empower people of all abilities to achieve the highest level of independence possible and build better lives for themselves. RHD supports more than 160 human service programs across 15 US states, serving tens of thousands of people every year with programs addressing intellectual and developmental disabilities, behavioral health, homelessness, addiction recovery, and more. The RHD IT team keenly understands the impact IT has on the mission of the organization. Allen Howard, Manager of Enterprise Architecture at RHD, explains the importance of IT availability to the company and their consumers.
The Challenge
Resources for Human Development (RHD) is a US human services nonprofit that delivers caring, effective, and innovative services that empower people of all abilities to achieve the highest level of independence possible and build better lives for themselves. RHD supports more than 160 human service programs across 15 US states, serving tens of thousands of people every year with programs addressing intellectual and developmental disabilities, behavioral health, homelessness, addiction recovery, and more. The RHD IT team keenly understands the impact IT has on the mission of the organization. Allen Howard, Manager of Enterprise Architecture at RHD, explains the importance of IT availability to the company and their consumers. Howard and his team, along with their forward-thinking CEO, put in place a plan to acquire a reliable and cost-effective cloud-based disaster recovery (DR) solution to ensure there is no interruption to services in the event of a disaster. After a disappointing experience with another cloud provider that was unable to deliver a DR solution that worked, Howard continued his search and left no stone unturned to ensure he found the right solution.
The Solution
In addition to talking to numerous peers in other companies about their experiences as well as interviewing vendors, Howard reviewed the Gartner and Forrester DRaaS reports, in which [11:11 Systems] is named a leader, to narrow his search. During a rigorous POC process, other vendors fell away and [11:11] was the only provider that successfully executed a failover to prove the capabilities of the [11:11] DRaaS for Zerto solution. After being disappointed in the past with a lack of support from DR providers, Howard was keenly focused on establishing a true partnership this time. “We wanted our DR provider to understand our needs, ensure they were met, and treat us as a partner—not just a customer,” Howard said. Howard was initially impressed with the responsiveness and market understanding of the [11:11] salesperson he worked with. And this good impression extended into the POC process, and eventually the onboarding. Having a small infrastructure team to handle many IT tasks, it was also important for Howard to find a VMware-based provider to ensure the DR solution was easy to manage. [11:11]’s VMware expertise and underlying best-of-breed vCloud platform smoothed the transition to a cloud-based DR solution for RHD.
Operational Impact
Quantitative Benefit
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