A Big Lift: Elevator Firm Drives Productivity with Mobile Device Switch
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Honeywell Device Depot Services
- Honeywell Helpdesk Services
Tech Stack
- Android
- Apple iOS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Equipment & Machinery
- Construction & Infrastructure
Applicable Functions
- Field Services
- Maintenance
Use Cases
- Remote Asset Management
- Predictive Maintenance
Services
- System Integration
- Training
- Cloud Planning, Design & Implementation Services
About The Customer
The customer is a global manufacturer of elevators, autowalks, and similar innovative solutions, operating in more than 50 countries. The company has been an industry leader for decades, providing cutting-edge solutions in vertical transportation. With a workforce of over 2,000 mechanics, the company needed to ensure that its field workers were equipped with the best tools to perform their complex tasks efficiently. The company chose Honeywell as its mobility services provider to accelerate mobile device deployments and increase the productivity of its mechanics in the field.
The Challenge
The elevator manufacturer needed to upgrade the mobile devices of its 2,000 mechanics to models that are easier to use but still practical for field workers with complex jobs. The devices needed to help mechanics manage appointments, submit their time, capture customer signatures, and more. Additionally, the company sought guidance on developing a broad mobile strategy to maximize the value of mobility in its business.
The Solution
Honeywell assisted the elevator manufacturer in migrating to newer Android and Apple iOS devices that feature larger screens, are more cost-effective, and are consumer-grade, making them easier to use. These devices still run sophisticated apps that meet the company's needs. Honeywell also provided Device Depot Services for maintaining and storing the devices, as well as Helpdesk Services for user and technical support. Additionally, Honeywell took a platform-agnostic approach, offering more device and deployment options for both current and future migrations. This approach enabled the company to utilize best-in-class technologies that promote a positive user experience without compromising support or suitability for complex tasks.
Operational Impact
Quantitative Benefit
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