A Q&A with Roger Estelle, Network Manager at Hawaii Health Systems
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- OptiView XG
Tech Stack
- Electronic Health Records System
- Wired and Wireless Networks
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Networks & Connectivity - Ethernet
- Networks & Connectivity - WiFi
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
About The Customer
Hawaii Health Systems is a not-for-profit hospital system that offers medical services at 13 locations spread throughout the Hawaiian Islands. The organization has more than 4,500 employees and has recently transitioned to a new electronic health records (EHR) system. This system connects all employees via wired and wireless networks and processes patient data back to a hosting location in New Jersey. The organization is spread across multiple islands, making it challenging to manage and troubleshoot network performance problems.
The Challenge
Hawaii Health Systems, a not-for-profit hospital system with 13 locations across 5 islands and 4500 employees, transitioned to a new electronic health records (EHR) system. This system connects more than 4,500 employees via wired and wireless networks, and processes patient data back to a hosting location in New Jersey. Due to the importance of this system to the providers, and the fact that it relies on a high-performance network, the organization couldn't afford to have problems linger. They needed a tool that could instantly troubleshoot both wired and wireless network performance problems and help them isolate root cause fast. Before getting the OptiView XG®, they used to rely on end point devices, such as a laptop to run ping tests for wireless issues. But then they had nothing to verify coverage or end-to-end connectivity. For the WAN, they actually had to go to individual switches to look at ports and see if they could isolate errors that way. It was incredibly time intensive and very manual. And for an organization spread across multiple islands, the term “truck roll” takes on an entirely new meaning.
The Solution
To address the challenges, Hawaii Health Systems decided to upgrade their tools and opted for OptiView XG. They chose this solution because it combined wired and wireless troubleshooting into a mobile solution, and none of the other solutions they looked at had the level of functionality and flexibility of an OptiView XG. The OptiView XG is now their go-to solution, whether they’re troubleshooting their wireless networks, or whether it’s sitting on the WAN sniffing packets. In either case, it collects all the data they need and presents that information in an intuitive, easy-to-use interface.
Operational Impact
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