与夏威夷健康系统网络经理 Roger Estelle 的问答
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- OptiView XG
技术栈
- Electronic Health Records System
- Wired and Wireless Networks
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 网络与连接 - 以太网
- 网络与连接 - WiFi
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 远程资产管理
- 远程协作
服务
- 系统集成
关于客户
夏威夷健康系统是一家非营利性医院系统，在夏威夷群岛的 13 个地点提供医疗服务。该组织拥有 4,500 多名员工，最近已过渡到新的电子健康记录 (EHR) 系统。该系统通过有线和无线网络连接所有员工，并将患者数据处理回新泽西州的托管位置。该组织分布在多个岛屿上，因此管理和排除网络性能问题非常具有挑战性。
挑战
夏威夷健康系统 (Hawaii Health Systems) 是一家非营利性医院系统，在 5 个岛屿上设有 13 个分支机构，拥有 4500 名员工，现已过渡到新的电子健康记录 (EHR) 系统。该系统通过有线和无线网络连接 4500 多名员工，并将患者数据处理回新泽西州的托管位置。由于该系统对提供商的重要性，以及它依赖于高性能网络的事实，该组织无法承受问题的持续存在。他们需要一种可以立即排除有线和无线网络性能问题并帮助他们快速找出根本原因的工具。在获得 OptiView XG® 之前，他们过去依赖终端设备（例如笔记本电脑）来运行 ping 测试以查找无线问题。但是他们没有任何东西可以验证覆盖范围或端到端连接。对于 WAN，他们实际上必须转到单个交换机来查看端口，看看他们是否可以通过这种方式隔离错误。这非常耗时，而且非常需要手动操作。对于一个横跨多个岛屿的组织来说，“上门服务”一词有了全新的含义。
解决方案
为了应对这些挑战，夏威夷健康系统决定升级其工具，并选择了 OptiView XG。他们之所以选择此解决方案，是因为它将有线和无线故障排除结合到了一个移动解决方案中，而他们研究的其他解决方案都没有 OptiView XG 的功能和灵活性。OptiView XG 现在已成为他们的首选解决方案，无论是故障排除无线网络，还是位于 WAN 上嗅探数据包。无论哪种情况，它都会收集他们需要的所有数据，并在直观、易于使用的界面中显示这些信息。
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