Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Microsoft Dynamics GP
- Centage
Tech Stack
- Microsoft Dynamics GP
- Centage
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Services
- Software Design & Engineering Services
About The Customer
Community Care, Inc. is a nonprofit organization based in Brookfield, Wisconsin. For over 35 years, it has been helping vulnerable elders and adults with disabilities live independently within their communities. The organization is a recognized managed care leader, offering a wide range of community-based long-term care and health services programs designed to optimize quality of life for members and maximize the allocation of available community resources. With 1,000 employees, including doctors, nurses, case managers, rehabilitation specialists, and other operational personnel, Community Care, Inc. is the exclusive organization in Wisconsin to offer each of the three long-term care programs of Program of All-Inclusive Care for the Elderly (PACE), Family Care, and Partnership.
The Challenge
Community Care, Inc., a nonprofit organization, was struggling with its budgeting process. Initially, they implemented an automated budgeting tool in 2004 to streamline financial activities. However, the software was not user-friendly enough for operations managers, leading to inaccurate budget updates and resistance to further training. The organization reverted to using Excel spreadsheets for budget management, with each department responsible for its own worksheet. This manual consolidation of information was laborious and did not guarantee accuracy. As the organization grew, this method became increasingly ineffective. When Director of Reimbursement & Financial Planning executive Kyle Raeder joined the company, he and Community Care, Inc.’s Chief Financial Officer Lawrence Paplham decided it was time to evaluate and deploy a more robust budgeting and forecasting tool.
The Solution
After an 18-month evaluation process, Community Care, Inc. selected Centage. The finance department, led by Raeder, uses Centage to provide the financial insight needed by their nonprofit organization. The software's flexibility allows Community Care, Inc. to better manage budget allocation activities, run cash flow projections, and instantly create a balance sheet that can be shared with the executive team. Additionally, the software's drill-down capabilities allow Raeder and his team to project staffing costs for their 1,000 employees with greater accuracy. As social security benefits and other government regulations change, the solution allows them to quickly run projections and determine how evolving expenses will impact the operational budget.
Operational Impact
Quantitative Benefit
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