Buildium > Case Studies > Abbeyhill Realty & Management: Inspiring Resident Trust with Reliable IoT Technology

Abbeyhill Realty & Management: Inspiring Resident Trust with Reliable IoT Technology

Applicable Industries

Equipment & Machinery
Finance & Insurance

Applicable Functions

Facility Management
Quality Assurance

Use Cases

Inventory Management

About The Customer

Abbeyhill Realty & Management is a property management company that has been in operation since 1992. The company manages over 1,000 doors and their portfolio includes both multifamily and single-family properties. The company's mission is to help people find a home, which they interpret as more than just providing a property to rent. They aim to inspire a sense of comfort and trust in their residents. The company has been a customer of Buildium since 2016, using the software to enhance their operations and service delivery.

The Challenge

Abbeyhill Realty & Management, a property management company, was facing challenges in maintaining transparency and efficiency in their operations. The company's mission was to provide more than just a property to rent, but also to inspire a sense of comfort and trust in their residents. However, the inherent uncertainty in property management was making it difficult for them to reflect this mission in their services. The company needed a smarter, more efficient way to handle their books and to ensure that their residents were getting all the necessary information. They also needed a reliable method to prove compliance as the business grew. In 2016, the company decided to tackle these challenges head-on.

The Solution

To address these challenges, Abbeyhill Realty & Management turned to Buildium, a property management software. The company used the purpose-built accounting and analytics tools within Buildium to move away from traditional ledgers and recordkeeping. The account management features allowed the team to track each transaction with both clarity and detail, enabling them to identify any issues early and stay compliant. The reporting features of Buildium allowed the company to extend the same transparency to their clients, through easy-to-read reports that were customizable by the Abbeyhill team and accessible in real-time. Additionally, work orders could now be tracked and completed with greater confidence and consistency, further enhancing the trust of their residents.

Operational Impact

The implementation of Buildium's tools has helped Abbeyhill Realty & Management create a sense of trust at each level of their business. For the team, reliable accounting has ensured that employees receive their paychecks consistently and on time. Through the analytics and reporting tools, property owners have access to insights that build confidence in Abbeyhill’s management choices. Most importantly, residents can reach out to the team anytime, see their requests progress toward completion, and know that they’ll have the support they need, whenever they need it. This has helped Abbeyhill make each of their properties feel like a home, thereby fulfilling their mission.

Quantitative Benefit