Actian Services Upgrades HSS Hire in One Weekend
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- Actian X hybrid database
Tech Stack
- Database Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Database Management & Storage
Applicable Industries
- Equipment & Machinery
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Inventory Management
- Cybersecurity
Services
- System Integration
- Software Design & Engineering Services
About The Customer
HSS Hire (HSS) has been providing equipment management and hire services to large businesses, trade, and DIY customers in the UK for more than 60 years. During that time, HSS has developed a nationwide network of more than 265 supercenters and branches as well as a UK-wide logistical capability that ensures access to the right tools and equipment at the right time, wherever customers are in the country. The company has also developed HSSlivehire.com, a site where customers can get up-to-the-minute information about equipment availability, check their invoices, and more.
The Challenge
HSS Hire, a leading tool and equipment hire company in the UK, needed to upgrade its database infrastructure to incorporate transaction encryption functionality for secure credit card transactions. The company had developed an online platform, HSSlivehire.com, which tied into an early version of the Actian X hybrid database. However, as the platform grew, so did the demands on the database. The company faced the challenge of not having designed its core database with online payment in mind. To provide an environment that was 100% secure for accepting credit card transactions through its website, HSS needed to upgrade its database. However, the company lacked the internal IT resources and expertise to perform the database upgrade.
The Solution
HSS Hire engaged Actian Services, a dedicated team of database professionals, to perform the database upgrade. Actian Services focuses on helping organizations reduce costs while maximizing flexibility. The group offers a wide range of products, services, and technical skills designed to ensure maximum return on investment and optimized deployment time. After working closely with HSS to understand key business and process relationships, Actian Services put in motion a plan to upgrade the HSS database. Over a period of just one weekend, the team upgraded the software, verified that the upgrade was fully compatible with internal procedures, and benchmarked the new database to ensure that the upgrade did not compromise application performance.
Operational Impact
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