Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Robots - Wheeled Robots
Applicable Industries
- Healthcare & Hospitals
- Pharmaceuticals
Applicable Functions
- Logistics & Transportation
- Procurement
Use Cases
- Last Mile Delivery
- Time Sensitive Networking
About The Customer
Advanced Diabetic Solutions was founded in 2006 with the aim of providing home delivery of products for diabetics such as meters, test strips, and diabetic shoes. Over the years, the company has branched out through subsidiaries including Advanced Pharmacy, BioSense Medical Devices, Apnostics, and Essentially Yours Mastectomy Products. The firm’s latest venture, Rx Valet, provides patients with discount access to pharmaceuticals. The company is headquartered in Lawrenceville, Georgia and has about 50 full-time employees at headquarters, plus 25 to 30 independent account representatives around the country.
The Challenge
Advanced Diabetic Solutions (ADS), a company that provides home delivery of products for diabetics, was preparing to launch Rx Valet, an online service for ordering medications and medical supplies. The company realized that in addition to a robust website, the business was going to need mobile apps and support for mobile messaging as an alternative to email. The company's IT Director, Bob Thompson, noted that when he joined ADS in 2009, the company was still managing its operations using spreadsheets and email. Thompson set to work equipping the business with a more modern set of systems for managing its operations, including desktop software of his own design. However, the launch of Rx Valet presented a new challenge as it would be more of an online business than any of the previous ADS ventures. The company needed a solution that would allow all interactions to take place online.
The Solution
ADS turned to RingCentral, a platform they had been using since 2013, to help automate business processes. Using the RingCentral platform API for SMS, Thompson was able to make mobile messaging available to the mobile apps, as well as other business applications. This wasn't the first time Thompson had tapped RingCentral services to help automate business processes—ADS also has integrated RingCentral Fax with some of its core order processing system—but this time RingCentral would play a critical role in the launch of the firm’s most digital service to date. Since 2015, ADS has used a set of automated applications integrated with RingCentral Fax to send patient eligibility verification documents to doctor’s offices. This is an important part of enrolling a new patient, as ADS must confirm the authenticity of a prescription before it fills the first order. When the completed documents are faxed back, they are received on a RingCentral number associated with the correct department and routed to personnel responsible for completing the enrollment and processing the order.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Case Study: Pfizer
Pfizer’s high-performance computing software and systems for worldwide research and development support large-scale data analysis, research projects, clinical analytics, and modeling. Pfizer’s computing services are used across the spectrum of research and development efforts, from the deep biological understanding of disease to the design of safe, efficacious therapeutic agents.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
Fusion Middleware Integration on Cloud for Pharma Major
Customer wanted a real-time, seamless, cloud based integration between the existing on premise and cloud based application using SOA technology on Oracle Fusion Middleware Platform, a Contingent Worker Solution to collect, track, manage and report information for on-boarding, maintenance and off-boarding of contingent workers using a streamlined and Integrated business process, and streamlining of integration to the back-end systems and multiple SaaS applications.