技术
- 平台即服务 (PaaS) - 应用开发平台
- 机器人 - 轮式机器人
适用行业
- 医疗保健和医院
- 药品
适用功能
- 物流运输
- 采购
用例
- 最后一英里交付
- 时间敏感网络
关于客户
Advanced Diabetic Solutions 成立于 2006 年,旨在为糖尿病患者提供血糖仪、试纸和糖尿病鞋等产品送货上门服务。多年来,该公司已通过子公司开展业务,包括 Advanced Pharmacy、BioSense Medical Devices、Apnostics 和 Essentially Yours Mastection Products。该公司最新的合资企业 Rx Valet 为患者提供药品折扣。该公司总部位于佐治亚州劳伦斯维尔,总部约有 50 名全职员工,另外在全国各地有 25 至 30 名独立客户代表。
挑战
Advanced Diabetic Solutions (ADS) 是一家为糖尿病患者提供产品送货上门的公司,正准备推出 Rx Valet,这是一项用于订购药物和医疗用品的在线服务。该公司意识到,除了强大的网站之外,企业还需要移动应用程序和对移动消息传递的支持来替代电子邮件。该公司的 IT 总监 Bob Thompson 指出,当他于 2009 年加入 ADS 时,该公司仍在使用电子表格和电子邮件来管理其运营。汤普森开始为该公司配备一套更现代化的系统来管理其运营,其中包括他自己设计的桌面软件。然而,Rx Valet 的推出带来了新的挑战,因为它比之前的任何 ADS 企业都更像是一项在线业务。该公司需要一个允许所有交互在线进行的解决方案。
解决方案
ADS 转向 RingCentral(他们自 2013 年以来一直使用的平台)来帮助自动化业务流程。通过使用用于 SMS 的 RingCentral 平台 API,Thompson 能够为移动应用程序以及其他业务应用程序提供移动消息传递。这并不是 Thompson 第一次利用 RingCentral 服务来帮助自动化业务流程 — ADS 还将 RingCentral Fax 与其一些核心订单处理系统集成 — 但这一次,RingCentral 将在该公司最数字化的产品的推出中发挥关键作用迄今为止的服务。自 2015 年以来,ADS 使用一组与 RingCentral Fax 集成的自动化应用程序将患者资格验证文件发送到医生办公室。这是招募新患者的重要部分,因为 ADS 必须在填写第一个订单之前确认处方的真实性。当填妥的文件被传真回来后,将通过与正确部门相关的 RingCentral 号码收到这些文件,并将其发送给负责完成注册和处理订单的人员。
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