Airnautic's Digital Transformation with DocuWare Amid Pandemic
Customer Company Size
SME
Region
- Europe
Country
- Switzerland
Product
- DocuWare
Tech Stack
- DMS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Remote Collaboration
Services
- System Integration
About The Customer
Airnautic is a Swiss company that operates decentrally at airports in Basel, Geneva, and Zurich, along with another Basel office to house administration and accounting. The company works with numerous airlines in the cargo sector, playing an important role in global logistics. Some of their partners include Saudia Cargo, China Southern, Ethiopian Airlines, DHL Aviation, ANA Cargo All Nippon Airlines, and Pegasus. For these airlines, Airnautic takes over the complete organizational handling of orders they receive from forwarders. These orders are almost exclusively industrial goods from a wide range of sectors such as pharmaceuticals, cosmetics, mechanical engineering, or watchmaking.
The Challenge
Airnautic, a company operating at airports in Basel, Geneva, and Zurich, along with another Basel office for administration and accounting, was struggling with an ever-increasing flood of documents created while handling orders and invoices. The company wanted to make its processes less paper-dependent and more efficient. The challenge was to set up an electronic file cabinet for the massive volume of documents, which included transport documents, loading lists, export declarations for customs, and all outgoing and incoming invoices. The company even had to rent extra office space in the past to store this considerable volume of documents.
The Solution
Airnautic introduced DocuWare, a Document Management System (DMS), in February 2020. The DMS put an end to paper archiving, eliminating the need for additional file cabinet space and allowing old file cabinets to be gradually discarded. More importantly, DocuWare made it easier to work together in a decentralized organization. For example, incoming invoices, which often arrive by email, are routed to specific staff members, who verify and stamp them with an “ok to pay” stamp. For larger sums, another check takes place, after which the invoice is moved to an incoming tray in the accounting department for payment. There it is indexed and stored after account assignment and payment. This makes for a clearly structured, transparent, and secure process.
Operational Impact
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