Alianza Insurance's Digital Transformation: Boosting Customer Satisfaction and Process Efficiency
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Sensors - Level Sensors
Applicable Industries
- Equipment & Machinery
- Finance & Insurance
Applicable Functions
- Product Research & Development
- Quality Assurance
Use Cases
- Onsite Human Safety Management
- Usage-Based Insurance
About The Customer
Alianza Insurance is a multinational insurance company founded in 1991 in Bolivia by Peruvian and Bolivian investors. The company has a wide network of offices distributed throughout the country and employs over 650 workers. Alianza serves a customer base of 650,000 policyholders, positioning it as one of the largest multinationals in the Andean states. The company has an annual turnover of more than 120 million dollars. Alianza's operations span across various aspects of insurance, and it relies heavily on third-party suppliers, such as health sector personnel and vehicle repair garages, to provide a broad portfolio of services to its insured customers.
The Challenge
Alianza Insurance, a leading multinational insurance company in the Andean states, faced significant operational challenges due to the COVID-19 pandemic. The enforced confinement measures disrupted their traditional business operations, causing issues such as supply chain interruptions, changes in consumer habits, increased production costs, and difficulties in import/export. The company was also unable to work on-site, which further complicated their operations. The deputy manager of Alianza’s Customer Services and Human Risk department, Rosario Velázquez, identified the need for digital tools to continue their daily operations and meet customer demands. The company also faced challenges in monitoring internal tasks, managing supplier payments, follow-ups, and customer reimbursements. These processes involved approvals from different departments, which was difficult to manage remotely and increased the risk of human error.
The Solution
Alianza turned to AuraQuantic, a no-code business application design and process automation platform, to mitigate the impact of the pandemic and accelerate their digital transformation. The platform was chosen for its ability to automate a wide range of processes, from simple workflows to complex tasks in the Customer Services and Human Risk department. AuraQuantic enabled Alianza to monitor and control their internal processes in real-time, reducing the risk of human error and streamlining procedures. The platform also provided greater visibility over the status of each task, which was particularly beneficial for managing supplier payments and customer reimbursements. The implementation of AuraQuantic was not part of a pre-planned business strategy, but a direct response to the pressing need to monitor internal activities. The automation of the first process was completed in less than a week, and many other business processes have since been automated to modernize operations and increase digitization.
Operational Impact
Quantitative Benefit
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