Analyzing Data to Drive Effective Care at Temple Street Children’s University Hospital
Customer Company Size
Large Corporate
Region
- Europe
Country
- Ireland
Product
- Aptean Respond
Tech Stack
- Data Analytics
- Online Reporting System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
- Maintenance
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Data Science Services
- System Integration
About The Customer
Founded in 1872, Temple Street Children’s University Hospital is an acute Paediatric Hospital that serves Dublin North City and County. It also provides a secondary and tertiary referral and care service both regionally and nationally. The hospital has one of the largest emergency departments in the country with 45,000 attendances per annum. It is the National Centre for Inherited Metabolic Disorders and operates the National Screening Laboratory, which screens all newborn children for a range of inherited conditions. The major specialties include Neonatal and Paediatric Surgery, Nephrology including Renal Transplantation, Neurology, Developmental Paediatrics and Plastic Surgery. The hospital has a staff of almost 1,100 who strive to provide a quality service in caring for sick children and their families.
The Challenge
Temple Street Children’s University Hospital, an acute Paediatric Hospital, was facing challenges in managing risk and promoting quality and safety within the hospital environment. The hospital's Risk Management Department had a broad remit dealing with issues ranging from standard patient queries, complaints and compliments to clinical and non-clinical indemnity liability cases. The hospital aimed to empower all staff to assume responsibility for contributing to effective risk management by reporting adverse incidents and complaints in order to improve the quality of patient care. However, the manual processes associated with incident reporting and logging complaints or requests for information were inefficient and time-consuming.
The Solution
Temple Street started using Aptean’s Respond software to manage complaints and requests under the Freedom of Information (FOI) Act of Ireland. The hospital extended its Respond system, making it accessible at ward and departmental level by rolling it out across the hospital. The second part of the project was to remove manual processes associated with incident reporting and logging complaints or requests for information by rolling out an online reporting system hospital-wide over the organisation’s intranet. Respond CenterPoint manages the process, Respond TouchPoint gives access to the system at ward level and Respond Intelligence is used for reporting. The system was developed to capture all relevant information across various categories including complaints, adverse incidents, requests for information under the hospital’s routine access policy and the Freedom of Information Act, compliments and medication errors.
Operational Impact
Quantitative Benefit
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