分析数据以推动 Temple Street 儿童大学医院的有效护理
公司规模
Large Corporate
地区
- Europe
国家
- Ireland
产品
- Aptean Respond
技术栈
- Data Analytics
- Online Reporting System
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
适用行业
- 医疗保健和医院
适用功能
- 质量保证
- 维护
用例
- 预测性维护
- 远程资产管理
服务
- 数据科学服务
- 系统集成
关于客户
坦普尔街儿童大学医院成立于 1872 年，是一家为都柏林北市和郡提供服务的儿科急诊医院。它还在地区和全国范围内提供二级和三级转诊和护理服务。该医院拥有全国最大的急诊科之一，每年接诊 45,000 人次。它是国家遗传代谢疾病中心，并运营国家筛查实验室，该实验室对所有新生儿进行一系列遗传疾病筛查。主要专科包括新生儿和儿科外科、肾脏病学（包括肾移植）、神经内科、发育儿科和整形外科。该医院拥有近 1,100 名员工，他们致力于为患病儿童及其家人提供优质护理服务。
挑战
坦普尔街儿童大学医院是一家儿科急症医院，在管理风险和提高医院环境质量和安全方面面临挑战。医院的风险管理部门职责广泛，处理从标准患者问询、投诉和表扬到临床和非临床赔偿责任案件等各种问题。医院旨在通过报告不良事件和投诉来授权所有员工承担起有效风险管理的责任，以提高患者护理质量。但是，与事件报告和记录投诉或信息请求相关的手动流程效率低下且耗时。
解决方案
Temple Street 医院开始使用 Aptean 的 Respond 软件来管理爱尔兰《信息自由法》（FOI）下的投诉和请求。医院扩展了其 Respond 系统，通过在整个医院范围内推广该系统，使其在病房和部门层面均可访问。该项目的第二部分是通过在医院内部网上推出全院在线报告系统，消除与事件报告和记录投诉或信息请求相关的手动流程。Respond CenterPoint 管理该流程，Respond TouchPoint 允许在病房层面访问系统，Respond Intelligence 用于报告。该系统旨在捕获各种类别的所有相关信息，包括投诉、不良事件、根据医院的常规访问政策和《信息自由法》提出的信息请求、表扬和用药错误。
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