AquaPhoenix Scientific Streamlines Manufacturing Process with DocuWare
Customer Company Size
SME
Region
- America
Country
- United States
Product
- DocuWare
- ERP system
Tech Stack
- Intelligent Indexing
- Document Management System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Waste Reduction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
Use Cases
- Inventory Management
Services
- System Integration
About The Customer
AquaPhoenix Scientific is a leading test kit and reagent manufacturer. The company creates customizable test kits with private labeling, custom packaging, and custom test factors, providing a unique branded product for each customer. The majority of their business is generated through custom orders, so chemicals in each test kit have different labeling specifications and quality control documentation. They ship hundreds of orders a day and store between 3 and 50 pages of documentation for each order.
The Challenge
AquaPhoenix Scientific, a leading test kit and reagent manufacturer, generates most of its business through custom orders. Each test kit has different labeling specifications and quality control documentation. The company moved to electronic document management to improve customer service and easily access documents pertaining to any order. They ship hundreds of orders a day and store between 3 and 50 pages of documentation for each order. The challenge was to streamline the process of order receipt, production, quality control, and invoicing while maintaining strict quality control processes.
The Solution
AquaPhoenix implemented DocuWare, a document management system, to streamline their order processing and quality control documentation. When an order is received, it is entered into AquaPhoenix’s ERP system and a sales order number is generated. Using Intelligent Indexing, the information from the ERP sales order is used to automatically index the order, eliminating double entry. This sales order is then used to route the order through the assembly process. The manufacturing department follows a similar process when tracking the production of chemicals or reagents. They maintain a strict quality control process documented by a work order, which is created in their ERP system, then used to record production times and quality checks, as well as batch and lot numbers. At the end of the process, the completed work order is scanned into DocuWare where it is automatically indexed and stored and becomes part of the company’s quality control documentation.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Hardware Retailer Uses Data Warehouse to Track Inventory
Ace tracked which products retailers ordered, when they were ordered and shipped. However, the company could not track or forecast actual sales. Data used for reporting was up to a one-week old, owing to performance and data cleansing issues. Requirement to integrate wholesale and inventory data with POS data to help drive key business decisions, improve category management, lower inventory costs and optimize pricing. Reliance on custom coding to integrate POS data was excessively resource intensive and led to major performance constraints.
Case Study
Remake Enterprise-to-production System
The client was running a legacy material flow tracking system and wanted to replace the system with a more effective one as the system was increasingly expensive to maintain and support and also was not extendable. The client's IT landscape was filled with modern applications and it was difficult to interface the material flow tracking system with modern applications.
Case Study
Expertech - Capital Tool Inventory
Costly tools used to splice fiber optic cables are an important part of Expertech’s operational and capitalized expenses, but the company did not have an automated system in place to track their tools and optimize their usage. The existing data in its tracking system was inaccurate and required manual updating, making it essential for the company to implement an efficient process to track and follow up on its capital tool inventory.
