Australian Red Cross turns to Diligent Boards™ to enhance productivity
Customer Company Size
Large Corporate
Region
- Pacific
Country
- Australia
Product
- Diligent Boards™
Tech Stack
- BoardLink
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The Australian Red Cross is a leading provider of humanitarian aid in Australia, offering a range of services and programmes, including international aid across the Asia-Pacific region, the advocacy of international humanitarian law, migration support, emergency management, blood donation and community services. The organization is governed by the National Council, which is made up of 53 voting members including the President and the National Board. The National Council delegates operational and management decisions and other responsibilities to the National Board and the CEO. The Red Cross’ National Board is a volunteer board with 16 members, eight of which are representatives of each state and territory within Australia. The members are a mix of highly skilled workers, including accountants, lawyers and businesspersons, as well as volunteers and philanthropists. These members are the key policy-makers for the Australian Red Cross, meeting bimonthly.
The Challenge
The Australian Red Cross was using a board portal solution, BoardLink, to manage its board papers, after moving from a paper-based system in 2008. Its previous board packs consisted of more than 500 pages of paper, and were time consuming to assemble and produce for each of the 16 board members. The objective of implementing BoardLink was to shift to an electronic system for its board packs; however, the not-for-profit struggled with user uptake. The BoardLink solution was cumbersome to use and many of the board’s long-standing members were resistant to change, resulting in a continuing reliance on paper. BoardLink also offered offshore support, making it difficult to get timely responses to issues with the system.
The Solution
The Australian Red Cross implemented Diligent Boards in April 2017, replacing its previous BoardLink system. Diligent was deeply invested in the success of the implementation, and committed to providing a more secure, user-friendly solution than the not-for-profit’s previous experience. Board members gained an increased level of trust in the Diligent solution, resulting in 100 percent uptake from board members. McDonough said the implementation was smooth, with all documents from its previous system moving seamlessly across to Diligent Boards. McDonough commented that security has also improved significantly, with the additional functionality provided by Diligent making it easier to “lock down” security threats.
Operational Impact
Quantitative Benefit
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