Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Industries
- Healthcare & Hospitals
- Utilities
Applicable Functions
- Maintenance
- Procurement
Use Cases
- Personnel Tracking & Monitoring
- Track & Trace of Assets
Services
- System Integration
About The Customer
Bonner General Health has been serving a small community of 8,000 since 1949, providing critical and ongoing care. Their services range from surgical to behavioral health and everything in between. The maintenance team at Bonner General Health, led by Curtis Johnson, consists of five full-time maintenance staff and three custodians. Their daily work involves maintaining utilities, fixing drywall, painting, and repairing assets across various facilities including a critical access hospital, a physical therapy rehabilitation center, an immediate care center, and an office building.
The Challenge
Bonner General Health, a healthcare provider serving a community of 8,000, was struggling with a paper-based work order system that was difficult to manage and track. The system was causing accountability issues, with hospital staff claiming that work requests were submitted but not acted upon. The maintenance team, consisting of five full-time staff and three custodians, had to deal with a backlog of paper work orders dating back to 1998. The team's daily work involved maintaining utilities, fixing drywall, painting, and repairing assets across the hospital, physical therapy rehabilitation center, immediate care center, and office building. The challenge was to transition from this inefficient paper-based system to a more streamlined, digital solution that could enhance accountability and improve tracking of work orders.
The Solution
Bonner General Health adopted TheWorxHub operations management software from Brightly, a cloud-based, subscription-based system that met their needs. The implementation of TheWorxHub began about a year ago, with room numbers and locations for assets being added to create maps and locations throughout the hospital for more precise work. The system enabled the tracking of reactive maintenance, with 2,100 work orders processed through the system in the last seven months. TheWorxHub also facilitated the tracking of compliance work and projects, such as inspecting fire doors and creating work orders for non-compliant ones. The maintenance team leveraged the mobile app with TheWorxHub on their tablets to gather data and complete work faster. The software also provided the ability to generate reports, enabling better record-keeping and tracking of efficiency improvements.
Operational Impact
Quantitative Benefit
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