Technology Category
- Sensors - GPS
Applicable Industries
- Education
- Equipment & Machinery
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
- Training
About The Customer
REACH Employment Services is a market leader in employees’ recruitment and outsourcing in the United Arab Emirates. Established 15 years ago, the company has offices in Abu Dhabi, Dubai, and Qatar. REACH has outsourced over 15,000 staff and now works with over 4,500 contractors. The company is registered and approved by the Ministry of Labour, allowing it to issue temporary Employment visas and operate payroll service. Over 90% of REACH’s revenue is generated by contract recruitment. The company is on its way to being recognised as one of the most trusted, reliable, and professional recruitment partners within the UAE.
The Challenge
REACH Employment Services, a leading recruitment and outsourcing company in the UAE, faced several challenges in its operations. The company needed a system that could integrate multiple recruitment departments and support its expanding portfolio of capabilities. The existing system, heavily reliant on Excel spreadsheets, was not user-friendly and required significant training for consultants. Moreover, it did not allow simple CV tracking at even a micro level. The lack of a unified process across the back office and recruitment consultants was a significant issue, especially considering that over 90% of REACH’s revenue is generated by contract recruitment, a process known for complex administration. The company also wanted to prevent the loss of intellectual property, industry knowledge, and personal information when employees left the business.
The Solution
To address these challenges, REACH implemented Bullhorn Recruitment CRM. This heavily invested infrastructure tool was designed to support and optimise business processes. It was capable of incorporating and unifying the different methods and processes of all nine departments. The CRM was not just a KPI management tool, but a potent business tool for recruiters to support them, add value, and improve efficacy. It also helped secure business data and personal information, preventing the leak of intelligence when employees left the business. The implementation of Bullhorn transformed the way the company had been working for nearly sixteen years, boosting productivity and increasing visibility into individual performance. The software also allowed REACH to scale internationally with ease.
Operational Impact
Quantitative Benefit
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