Canadian Public Healthcare Agency Supports Critical Patient-care Services through Actionable Intelligence
Customer Company Size
Large Corporate
Region
- America
Country
- Canada
Product
- nGeniusONE
- InfiniStream
- nGenius Packet Flow Switches
- vSTREAM
- nGenius Packet Flow Systems (PFS)
Tech Stack
- Network Monitoring
- Application Performance Monitoring
- Data Center Monitoring
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The customer in this case study is a Canadian public healthcare agency. This agency is responsible for building and maintaining an electronic health record system and the data center(s) and networks the applications operate in. This comprises hundreds of sites to connect health organizations and sole practitioners nationwide. The system ties together repositories that securely store billions of healthcare records for fast and efficient patient care. For this healthcare agency, ensuring that health organizations and providers have “always on” access to networks and applications is vitally important to the quality of care. Critical services, such as lab results and digital imaging require service assurance.
The Challenge
The Canadian public healthcare agency was facing a challenge of ensuring 'always on' access to networks and applications for health organizations and providers. The IT team was under tremendous pressure to ensure its new electronic health record system and data centers offered flawless network connectivity with hundreds of patient care providers. The challenge IT faced was a lack of comprehensive visibility across its geographically dispersed, mission-critical data centers and both physical and virtual infrastructures. Network Operations had very limited tools for monitoring network and application performance. IT triage and troubleshooting would take hours, if not days to complete. This meant IT was spending upwards of 50 percent of its time on service issues, and in some cases the problems went unresolved far longer than acceptable. Due to the vast amounts of healthcare data and the complex, multitiered applications that were in use, it proved extremely arduous to pinpoint the root cause of application slowness – potentially impacting patient care.
The Solution
The IT team quickly realized they needed a better solution for monitoring their service delivery infrastructure, which would require data collection from two distinct environments – a VMware environment and a physical server environment. Recognizing they needed to avoid the inherent problems of multiple point tools for these two environments, they turned to NETSCOUT® to achieve this complex task of comprehensive, vendor independent, enterprise-wide visibility for service assurance. The nGeniusONE Service Assurance Platform, with Adaptive Service Intelligence™ (ASI) technology, was used to deliver pervasive visibility across remote data centers, effectively extracting application and network performance metrics. nGenius Packet Flow Systems (PFS) and Taps solution family enabled IT to aggregate, replicate and manage the flows of traffic throughout the network for application performance monitoring. NETSCOUT architected a solution based on a vSTREAM virtual probe to capture full packet streams in the virtual environment and the nGenius PFS and InfiniStreamNG™ appliances for the physical environment and WAN.
Operational Impact
Quantitative Benefit
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