加拿大公共医疗机构通过可操作情报支持关键患者护理服务
公司规模
Large Corporate
地区
- America
国家
- Canada
产品
- nGeniusONE
- InfiniStream
- nGenius Packet Flow Switches
- vSTREAM
- nGenius Packet Flow Systems (PFS)
技术栈
- Network Monitoring
- Application Performance Monitoring
- Data Center Monitoring
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 维护
- 质量保证
用例
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
本案例研究中的客户是一家加拿大公共医疗机构。该机构负责构建和维护电子健康记录系统以及应用程序运行的数据中心和网络。这包括数百个站点，用于连接全国各地的医疗机构和个体从业者。该系统将安全存储数十亿份医疗记录的存储库连接在一起，以便快速高效地护理患者。对于这家医疗机构来说，确保医疗机构和提供商能够“始终在线”访问网络和应用程序对于护理质量至关重要。实验室结果和数字成像等关键服务需要服务保证。
挑战
加拿大公共医疗机构面临的挑战是确保医疗机构和医疗服务提供商能够“始终在线”地访问网络和应用程序。IT 团队承受着巨大的压力，需要确保其新的电子健康记录系统和数据中心能够与数百家患者护理提供商实现完美的网络连接。IT 面临的挑战是缺乏对其地理分散、任务关键型数据中心以及物理和虚拟基础设施的全面可视性。网络运营部门监控网络和应用程序性能的工具非常有限。IT 分类和故障排除需要数小时甚至数天才能完成。这意味着 IT 部门将 50% 以上的时间花在服务问题上，在某些情况下，问题得不到解决的时间远远超过了可接受的范围。由于医疗数据量巨大，并且正在使用复杂的多层应用程序，因此很难找出应用程序运行缓慢的根本原因——这可能会影响患者护理。
解决方案
IT 团队很快意识到，他们需要一个更好的解决方案来监控其服务交付基础设施，这需要从两个不同的环境（VMware 环境和物理服务器环境）收集数据。他们意识到需要避免这两个环境中多点工具固有的问题，因此他们求助于 NETSCOUT® 来实现这项复杂的任务，即全面、独立于供应商、企业范围的服务保障可视性。nGeniusONE 服务保障平台采用自适应服务智能™ (ASI) 技术，用于跨远程数据中心提供普遍的可视性，从而有效地提取应用程序和网络性能指标。nGenius 数据包流系统 (PFS) 和 Taps 解决方案系列使 IT 能够聚合、复制和管理整个网络中的流量，以监控应用程序性能。NETSCOUT 基于 vSTREAM 虚拟探测器构建了一个解决方案，用于捕获虚拟环境中的完整数据包流，并为物理环境和 WAN 构建了 nGenius PFS 和 InfiniStreamNG™ 设备。
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