CARF Uses Aptean Pivotal CRM To Help Streamline It Accreditation Process and Manage Growing Demand
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Aptean Pivotal CRM
Tech Stack
- CRM
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Services
- Software Design & Engineering Services
About The Customer
CARF is an independent, nonprofit accreditation organization based in Tucson, Arizona. The organization provides accreditation services to over 3,700 healthcare service providers around the world. CARF's network includes a team of 1,000 surveyors who work with healthcare providers seeking accreditation. The organization operates in a complex and demanding industry, with a high demand for its services. The accreditation process requires the collection of large volumes of data and is very paper-driven, making it time and labor-intensive.
The Challenge
CARF, an independent, nonprofit accreditation organization, was facing a growing demand for its services. The accreditation process was complex and demanding, requiring a significant amount of time, labor, and data collection. The process was also very paper-driven, which added to the complexity and inefficiency. The organization needed a solution that could streamline the accreditation process, improve communication among staff, customers, and surveyors, and manage the growing demand for its services.
The Solution
To address its challenges, CARF chose Aptean Pivotal CRM. This solution was selected to manage the organization's professional relationships more efficiently and create a single, unified system that would enable effective communication among the staff, customers, and surveyors. Pivotal CRM provided the flexibility and cost-effectiveness to meet CARF's growing demands. With this solution, customers can access CARF's website to submit profiles and complete the initial accreditation application, streamlining the accreditation process.
Operational Impact
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