CARF 使用 Aptean Pivotal CRM 帮助简化认证流程并管理不断增长的需求
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Aptean Pivotal CRM
技术栈
- CRM
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
适用功能
- 商业运营
服务
- 软件设计与工程服务
关于客户
CARF 是一家独立的非营利认证组织，总部位于亚利桑那州图森。该组织为全球 3,700 多家医疗服务提供商提供认证服务。CARF 的网络包括一个由 1,000 名调查员组成的团队，他们与寻求认证的医疗服务提供商合作。该组织所处的行业复杂且要求严格，对其服务的需求很高。认证过程需要收集大量数据，并且大量依赖纸张，因此耗时耗力。
挑战
CARF 是一家独立的非营利性认证机构，其服务需求日益增长。认证流程复杂且要求严格，需要投入大量时间、人力和数据收集。该流程还大量使用纸质文件，这增加了复杂性和低效率。该组织需要一种解决方案来简化认证流程，改善员工、客户和测量员之间的沟通，并管理日益增长的服务需求。
解决方案
为了应对挑战，CARF 选择了 Aptean Pivotal CRM。选择该解决方案是为了更有效地管理组织的专业关系，并创建一个统一的系统，使员工、客户和测量员之间能够进行有效的沟通。Pivotal CRM 提供了灵活性和成本效益，可以满足 CARF 日益增长的需求。借助该解决方案，客户可以访问 CARF 网站提交个人资料并完成初始认证申请，从而简化认证流程。
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